Roche Accu-Chek Connect App: Rare Bolus Advisor Timer Error
Roche recalls Accu-Chek Connect diabetes app versions with rare timer error affecting insulin dosing advice. Users may need to restart app after pairing meter for first time.
Lower-risk recall
Certain iOS and Android App versions contain a program error (bug) in the Bolus Advisor feature. After pairing a meter with the app for the first time, a customer may encounter the rare condition in which the countdown timer is not displayed and correction bolus advice is not available for the most recent, valid glucose reading. This same blood glucose value may become available for bolus advice calculation at a later time (countdown timer is displayed).
Contact the company
What happened, in plain English
Roche is recalling specific versions of its Accu-Chek Connect diabetes management app due to a rare bug in the Bolus Advisor feature. This error may cause the countdown timer to not display after initial meter pairing, potentially delaying insulin correction advice for recent blood glucose readings. Read more at govinfonow.com/recall/73897-roche-accu-chek-connect-app-rare-bolus-advisor-timer-error.
Source Summary by GovInfoNow · govinfonow.com/recall/73897-roche-accu-chek-connect-app-rare-bolus-advisor-timer-error · Updated September 23, 2026 · FDA enforcement record: FDA #Z-0197-2018
Cite this page
“Roche Accu-Chek Connect App: Rare Bolus Advisor Timer Error.” GovInfoNow, updated September 23, 2026. https://govinfonow.com/recall/73897-roche-accu-chek-connect-app-rare-bolus-advisor-timer-error. Based on FDA recall #Z-0197-2018 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-0197-2018%22&limit=1).
Why it’s dangerous
The app error can cause the countdown timer to disappear after initial meter pairing, making correction bolus advice unavailable for the most recent valid glucose reading. This may delay insulin dosing advice, but the error is rare and only occurs after the first pairing.
Who’s affected
Diabetes patients using the affected Accu-Chek Connect app versions on iOS or Android. Those who have paired their glucose meter with the app for the first time may experience the rare timer error.
How to tell if you have this one
Check if you have the Accu-Chek Connect app version 1.0.5, 1.0.15, 1.2.0, 1.2.2, 1.2.3, 2.0.0, 2.0.1, 2.1.0, or 2.1.1 for iOS or Android. The app was sold with specific catalog numbers: 07562462001 / GTIN 00365702700000 or 07250452001 / GTIN 00365702700017.
- Brand
Roche- Product
Accu-Chek Connect diabetes management software app, Catalog number 07562462001 / GTIN number 00365702700000, Catalog- Category
Medical device
What to do — step by step
Check App Version
Verify your Accu-Chek Connect app version by checking the app store settings or the app's version number.
Restart App After Pairing
If you paired your glucose meter with the app for the first time, restart the app to see if the countdown timer displays correctly.
Where it went and when
Where it was distributed
Distributed nationwide, and outside the U.S.
FDA distribution: “Worldwide Distribution - US (Nationwide) and Canada” States read from FDA’s own wording; “not listed” means the notice does not name it.
Distributed nationwide, and outside the U.S.
Recall timeline
FDA terminated this recall 14 months after the firm started it.
- Firm started the recall
- FDA classified it Class II
- Published in FDA’s Enforcement Report
- FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
Questions people ask
Do I need to update the app?
The recall does not require updating the app. Restarting after initial pairing may resolve the issue.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: FDA Recall #Z-0197-2018 (June 8, 2017) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0197-2018 to see it in context.
- Plain-language summary written by qwen3:4b on September 23, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.