Merge Eye Care PACS Viewer 5.2: Incorrect Image Rendering Risk
Merge Healthcare recalls PACS Viewer 5.2 software due to potential incorrect study indexing when user preferences aren't set, risking misidentified images in ophthalmic care.
Lower-risk recall
When the user has not set up any user preference on the sorting order to render the study images (OS/OD/etc.) and reports, the ECP may get an incorrect study index. If the user attempts to delete an image, ECP may then read that image as OS when it is, in fact, OD.
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What happened, in plain English
Merge Healthcare is recalling its PACS Viewer 5.2 software because it can display images incorrectly if user preferences aren't configured. This could lead to misidentifying eye images as one eye when they're actually the other, potentially causing errors in patient care. Read more at govinfonow.com/recall/73873-merge-eye-care-pacs-viewer-5-2-incorrect-image-rendering.
Source Summary by GovInfoNow · govinfonow.com/recall/73873-merge-eye-care-pacs-viewer-5-2-incorrect-image-rendering · Updated September 22, 2026 · FDA enforcement record: FDA #Z-2754-2017
Cite this page
“Merge Eye Care PACS Viewer 5.2: Incorrect Image Rendering Risk.” GovInfoNow, updated September 22, 2026. https://govinfonow.com/recall/73873-merge-eye-care-pacs-viewer-5-2-incorrect-image-rendering. Based on FDA recall #Z-2754-2017 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-2754-2017%22&limit=1).
Why it’s dangerous
The software may show images as one eye (OS) when they're actually the other eye (OD) if user preferences aren't set. This happens when the system doesn't have a sorting order for rendering images, causing incorrect study indexing. The error occurs during deletion attempts, where the system misreads the eye type.
Who’s affected
Healthcare providers using the Merge Eye Care PACS Viewer 5.2 software for ophthalmic imaging. Patients receiving eye care through this system may be at risk if image misidentification occurs.
How to tell if you have this one
The software version 5.2 is used for ophthalmic imaging. It was sold to healthcare providers for managing eye-related patient data and images.
- Brand
Merge Healthcare- Category
Medical device
What to do — step by step
Check Software Version
Verify if your system is running version 5.2 of the Merge Eye Care PACS Viewer software.
Where it went and when
Where it was distributed
Distributed in 9 states.
FDA distribution: “FL, IL, CO, MI, CA, NY, ND, OH, CT” States read from FDA’s own wording; “not listed” means the notice does not name it.
States: California, Colorado, Connecticut, Florida, Illinois, Michigan, New York, North Dakota, Ohio.
Recall timeline
FDA terminated this recall 3.3 years after the firm started it.
- Firm started the recall
- FDA classified it Class II
- Published in FDA’s Enforcement Report
- FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: FDA Recall #Z-2754-2017 (June 13, 2017) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-2754-2017 to see it in context.
- Plain-language summary written by qwen3:4b on September 22, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.