Siemens Syngo.plaza PACS Software Update VB20A: Data Loss and Unauthorized Access Risk
Siemens recalls Syngo.plaza PACS systems with software version VB20A (model numbers 10863171-10863173) due to potential data loss, study mix-ups, incorrect measurements, and unauthorized data access. Affected hospitals and clinics should contact Siemens for updates.
Lower-risk recall
Software update to correct several issues that include (1)Potential data loss, (2) Study mix-up, (3) Incorrect measurements on multi-frame images, (4) Dearchiving issue, and (5) Unauthorized access of data due to inadequate permissions for shared folders.
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What happened, in plain English
Siemens is recalling Syngo.plaza Picture Archiving and Communication Systems with software version VB20A (model numbers 10863171-10863173) because updates could cause data loss, misfile medical studies, give incorrect measurements, and allow unauthorized data access. This affects hospitals and clinics using the system. Read more at govinfonow.com/recall/73132-siemens-syngo-plaza-pacs-software-update-vb20a-data-loss-and.
Source Summary by GovInfoNow · govinfonow.com/recall/73132-siemens-syngo-plaza-pacs-software-update-vb20a-data-loss-and · Updated September 18, 2026 · FDA enforcement record: FDA #Z-0495-2018
Cite this page
“Siemens Syngo.plaza PACS Software Update VB20A: Data Loss and Unauthorized Access Risk.” GovInfoNow, updated September 18, 2026. https://govinfonow.com/recall/73132-siemens-syngo-plaza-pacs-software-update-vb20a-data-loss-and. Based on FDA recall #Z-0495-2018 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-0495-2018%22&limit=1).
Why it’s dangerous
The software update could cause medical images to be lost, studies to be mixed up, measurements on images to be incorrect, and data to be accessed without authorization. This happens because of inadequate permissions for shared folders in the system.
Who’s affected
Hospitals and clinics that purchased or use Siemens Syngo.plaza PACS systems with software version VB20A (model numbers 10863171-10863173) are affected. Medical staff and patients using the system may be at risk of data errors or unauthorized access.
How to tell if you have this one
Check if your Siemens Syngo.plaza PACS system has software version VB20A and model numbers 10863171, 10863172, or 10863173. The system is used in hospitals and clinics for medical imaging.
- Brand
Siemens- Category
Medical device
What to do — step by step
Contact Siemens
Reach out to Siemens Medical Solutions USA, Inc for guidance on the software update and potential fixes.
Where it went and when
Where it was distributed
Distributed nationwide and abroad; the notice names 17 states.
FDA distribution: “USA (nationwide) Distribution to the states of : AL, CT, FL, KS, LA, MA, MI, MN, MO, MS, NE, NY, OH, OR, PA, TX and WI. Foreign consignees were not reported as device is manufactured outside the U.S.” States read from FDA’s own wording; “not listed” means the notice does not name it.
Named in the notice: Alabama, Connecticut, Florida, Kansas, Louisiana, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New York, Ohio, Oregon, Pennsylvania, Texas, Wisconsin.
Recall timeline
FDA terminated this recall 12 months after the firm started it.
- Firm started the recall
- FDA classified it Class II
- Published in FDA’s Enforcement Report
- FDA terminated the recall
Dates from the agency record only; steps without a date are left out.
Questions people ask
Is this recall dangerous?
The recall addresses potential data loss, study mix-ups, incorrect measurements, and unauthorized data access, but it does not involve immediate physical harm. The risk is low and related to data integrity.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: FDA Recall #Z-0495-2018 (August 18, 2017) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0495-2018 to see it in context.
- Plain-language summary written by qwen3:4b on September 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.