Medtronic recalls MiniMed Paradigm Veo insulin pumps with catalog numbers MMT-554 and MMT-754 that have an Arabic language translation error in the Predictive Alerts setting screen. This error may cause incorrect alerts for low or high glucose levels.
The MiniMed Paradigm Veo insulin pump has an error that impacts the Arabic language translation.This translation error occurs in the Predictive Alerts setting screen, which allows user to program alerts that will sound if users are predicted to reach their pre-set low or high sensor glucose values.
Medtronic is recalling certain MiniMed Paradigm Veo insulin pumps (model numbers MMT-554 and MMT-754) because they have an Arabic language translation error in the Predictive Alerts setting. This error could lead to incorrect glucose level alerts, potentially causing users to miss important safety warnings.
The error occurs in the Predictive Alerts setting screen, which is used to program alerts for when users reach their pre-set low or high glucose levels. In Arabic, this feature may display incorrect messages, leading to potential misinterpretation of glucose levels and possibly missing critical safety alerts.
Users of the MiniMed Paradigm Veo insulin pump with model numbers MMT-554 or MMT-754 who have the listed lot serial numbers are affected. People who use Arabic language settings on the pump are most at risk.
Check your pump's product catalog number (MMT-554 or MMT-754) and lot serial number against the list provided in the recall notice. The affected pumps have specific lot serial numbers starting with 'PAR' or 'PBR' followed by numbers and 'H' (e.g., PAR602720U, PBR300118H).
Verify your pump's product catalog number (MMT-554 or MMT-754) and lot serial number against the list provided in the recall notice.
If your pump is affected, contact Medtronic directly for instructions on how to update the language settings or replace the pump.
Medtronic identified an Arabic language translation error in the Predictive Alerts setting screen of certain MiniMed Paradigm Veo insulin pumps, which could lead to incorrect glucose level alerts.
If your pump is affected, Medtronic will provide instructions to update the language settings or replace the pump. You do not need to replace it immediately unless the error causes incorrect alerts.
Check your pump's product catalog number (MMT-554 or MMT-754) and lot serial number against the list of affected serial numbers provided in the recall notice.
We’ve drafted a message you can send Medtronic to request your refund or repair — edit it as you like.
Subject: Recall Z-2377-2018 — Medtronic Medtronic Hello, I own a Medtronic that is covered by recall Z-2377-2018 from Medtronic. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
