Medtronic recalls insulin pumps with version 4.10 software that may fail to make audio alerts for system notifications or glucose alerts, potentially causing users to miss critical warnings.
Reports of occurrences in which insulin pumps with version 4.10 software have failed to make expected audio sounds during alerts, alarms or sirens. This could cause a user to miss system notifications, alarms or sirens associated with how the pump is working, and with high and low glucose alerts.
Medtronic is recalling certain insulin pumps (630G, 640G, and 670G models) that have software version 4.10. These pumps may fail to make audio alerts during critical events like low or high glucose warnings, which could lead users to miss important system notifications.
The software issue causes the pumps to sometimes stop making audio alerts when they should be sounding for system notifications or glucose alerts. This means users might not hear warnings about low or high blood sugar levels, which could lead to dangerous situations.
People with insulin pumps that have version 4.10 software are affected. Those who use these pumps daily are at the highest risk.
Check your pump's serial number against the list of affected units provided in the recall notice. The affected pumps include specific models (630G, 640G, 670G) with version 4.10 software.
Verify your pump's software version by checking the display or manual. If it shows version 4.10, it is affected.
Medtronic will provide a software update to fix the issue. Contact Medtronic customer support to get the update.
No, you do not need to stop using your pump immediately. However, you should check for the software update to prevent missing critical alerts.
Check your pump's serial number against the list of affected units provided in the recall notice. The affected pumps include specific models (630G, 640G, 670G) with version 4.10 software.
If you cannot update the software, contact Medtronic customer support for alternative solutions or assistance.
We’ve drafted a message you can send Medtronic to request your refund or repair — edit it as you like.
Subject: Recall Z-0683-2019 — Medtronic Medtronic Hello, I own a Medtronic that is covered by recall Z-0683-2019 from Medtronic. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
