Canon recalls its Aquilion Premium TSX-301B CT scanners due to scanning interruptions and potential data loss if the system cannot shut down normally. Affected units have specific serial numbers.
Scanning may be interrupted due to an error during execution of the eXam Plan and the system is unable to be shut down normally, resulting in the need to forcibly turn the system power off and reboot. Loss of the acquired raw data would occur.
Canon is recalling its Aquilion Premium TSX- 301B CT scanners because a software error can cause scanning to stop unexpectedly, requiring forced shutdowns. This may lead to loss of medical imaging data, which could affect patient care.
The system may stop scanning mid-procedure due to a software error, requiring manual shutdown. This can cause loss of raw imaging data, potentially impacting medical diagnoses and treatment decisions.
Healthcare facilities using Canon Aquilion Premium TSX-301B CT scanners are most affected. Patients undergoing scans with these units may experience interrupted imaging.
Check for the model name 'Aquilion Premium TSX-301B' on the scanner. Affected units have serial numbers 7CA18Y2002 or 7CA1892001.
Identify the model name on your scanner to confirm if it's an Aquilion Premium TSX-301B.
The system may stop scanning mid-procedure due to a software error, requiring manual shutdown and risking loss of medical imaging data.
If your scanner has the affected serial numbers, it may require manual shutdown during scans, which could lead to data loss.
Check for the model name 'Aquilion Premium TSX-301B' and serial numbers 7CA18Y2002 or 7CA1892001.
We’ve drafted a message you can send Canon Medical to request your refund or repair — edit it as you like.
Subject: Recall Z-1721-2020 — Canon Medical Canon Medical Hello, I own a Canon Medical that is covered by recall Z-1721-2020 from Canon Medical. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
