Siemens recalls software versions syngo.CT VB20 and VB20_SP1 for certain CT scanners, which may cause workflow interruptions and delays in diagnosis due to unexpected notifications.
Sporadic problems with the current software may result in scanning workflow interruptions and unexpected user notifications causing delay in diagnosis or patient rescan
Siemens is recalling specific software versions for some CT scanners that can cause scanning workflow interruptions and delays in diagnosis. This means patients might face longer wait times for imaging results.
The software versions syngo.CT VB20 and VB20_SP1 can cause unexpected notifications and workflow interruptions during CT scanning. This may lead to delays in diagnosis but does not pose a direct risk of injury.
Medical facilities using Siemens CT scanners with the specified software versions are affected. Patients using these scanners for medical imaging may experience delays in receiving results.
Check if your Siemens CT scanner (SOMATOM Force, Definition As, Definition Edge, Definition Flash, Drive, Confidence, or Edge Plus models) has the software versions syngo.CT VB20 or VB20_SP1. Serial numbers listed in the recall record indicate affected units.
Verify your CT scanner's software version by checking the device settings or documentation.
No, the recall does not require stopping use. The software issue may cause delays but does not pose a direct safety risk.
Check if your scanner model is listed (SOMATOM Force, Definition As, etc.) and if the software version is syngo.CT VB20 or VB20_SP1. Serial numbers in the recall record indicate affected units.
The recall record does not mention a remedy or fix. Siemens may provide updates, but the official notice does not specify a solution.
We’ve drafted a message you can send Siemens to request your refund or repair — edit it as you like.
Subject: Recall Z-3025-2020 — Siemens Siemens Hello, I own a Siemens that is covered by recall Z-3025-2020 from Siemens. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
