Siemens recalls SOMATOM Edge Plus with syngo.CT VB20 software (model 10267000) due to potential workflow delays, rescans, and extra contrast media needs. Affected units include specific serial numbers.
software syngo.CT VB20 in the installed base, with or without syngo.CT software versions VB20_SP1, SP2, SP3, or SP4, may result in workflow interruptions resulting in the delay in diagnosis, the necessity for patient rescans, and/or the need for additional contrast media may occur
Siemens is recalling SOMATOM Edge Plus CT scanners with syngo.CT VB20 software (model 10267000) because the software may cause delays in diagnosis, require patient rescans, or need additional contrast media. This could lead to longer wait times for patients and extra medical procedures.
The syngo.CT VB20 software version can cause workflow interruptions in CT scanning. This may lead to delays in diagnosis, the need for patients to undergo rescans, or additional contrast media injections to complete scans properly.
Healthcare facilities using the recalled SOMATOM Edge Plus CT scanners with specific serial numbers are most affected. Patients may experience longer wait times or additional scans due to the software issue.
Check if your SOMATOM Edge Plus CT scanner has the model number 10267000 and the listed serial numbers (e.g., 122022, 122098, etc.).
Verify your CT scanner's software version by checking for syngo.CT VB20 or updates SP1 through SP4.
The syngo.CT VB20 software version, with or without updates SP1 through SP4, is affected.
Check if your SOMATOM Edge Plus has model number 10267000 and one of the listed serial numbers (e.g., 122022, 122098).
No action is needed if your scanner does not have the affected software version or serial numbers.
We’ve drafted a message you can send Siemens to request your refund or repair — edit it as you like.
Subject: Recall Z-0289-2022 — Siemens Siemens Hello, I own a Siemens that is covered by recall Z-0289-2022 from Siemens. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
