Siemens recalls SOMATOM Confidence CT scanners with syngo.CT VB20 software (model 10590100) due to potential workflow delays, rescans, and extra contrast media. Affected units may need software updates to prevent diagnostic delays.
software syngo.CT VB20 in the installed base, with or without syngo.CT software versions VB20_SP1, SP2, SP3, or SP4, may result in workflow interruptions resulting in the delay in diagnosis, the necessity for patient rescans, and/or the need for additional contrast media may occur
Siemens is recalling SOMATOM Confidence CT scanners with specific software versions that could cause workflow interruptions, leading to delayed diagnoses, extra scans, or additional contrast media. This affects healthcare providers using the equipment and could impact patient care timelines.
The software issue can cause workflow interruptions during medical imaging, potentially requiring additional scans or contrast media. This may delay diagnosis and increase patient wait times, but it does not cause physical harm to users.
Healthcare facilities using Siemens SOMATOM Confidence CT scanners with model number 10590100 and syngo.CT VB20 software versions without updates are most at risk. Patients are not directly affected but may experience longer wait times for diagnoses.
Check if your Siemens SOMATOM Confidence scanner has model number 10590100 and syngo.CT VB20 software without updates. Serial numbers listed in the recall include 100172, 100091, and other numbers provided in the official notice.
Verify your scanner's software version by checking the device settings or contacting Siemens support.
Reach out to Siemens to confirm if your scanner needs software updates to resolve the workflow issues.
No, the recall does not require immediate discontinuation. Users can continue using the scanner but should check for software updates to prevent workflow interruptions.
Scanners with syngo.CT VB20 software without updates to SP1, SP2, SP3, or SP4 are affected.
Check the serial numbers listed in the official recall notice, which include 100172, 100091, and other numbers provided in the record.
We’ve drafted a message you can send Siemens to request your refund or repair — edit it as you like.
Subject: Recall Z-0288-2022 — Siemens Siemens Hello, I own a Siemens that is covered by recall Z-0288-2022 from Siemens. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
