Canon Medical recalls Alphenix 4D CT systems with specific model numbers and C arm supports due to potential system errors causing CT operations to stop after error messages are canceled.
CT operation may be restricted by an interlock which is a result of an system error and the CT system may stop operating properly after an attempt to cancel the error message has been initiated.
Canon Medical is recalling Alphenix 4D CT systems paired with CAS-930A C arm supports that have specific model numbers. The system may stop working properly after users try to cancel an error message, which could disrupt medical imaging procedures.
The CT system may stop operating correctly after an error message is canceled, which can happen due to a system error. This could lead to interruptions in medical imaging procedures if the error is not resolved properly.
Medical facilities using the recalled Alphenix 4D CT systems with the listed model numbers and serial codes are most at risk. Patients and staff could face delays in imaging procedures if the system stops unexpectedly.
Check for model numbers INFX-8000C/BF, INFX-8000C/BH, or INFX-8000C/SW on the system. Serial numbers or SID codes listed in the recall notice also identify affected units.
Verify if the CT system stops working after canceling an error message.
Model numbers INFX-8000C/BF, INFX-8000C/BH, and INFX-8000C/SW are affected.
Check for the model numbers and serial numbers/SID codes listed in the recall notice.
The recall does not specify a remedy, so contact Canon Medical for guidance.
We’ve drafted a message you can send Canon Medical to request your refund or repair — edit it as you like.
Subject: Recall Z-1289-2022 — Canon Medical Canon Medical Hello, I own a Canon Medical that is covered by recall Z-1289-2022 from Canon Medical. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
