THOR Photomedicine recalls NovoTHOR Whole Body Light Pod Gen 3.0 models with potential canopy failure risk. Affected units may cause injury if a ball stud fails during canopy operation.
One of the ball studs attaching a gas strut to the canopy may fail. There is potential risk of injury should a ball stud fail when someone is in the NovoTHOR and trying to open or close the canopy
THOR is recalling NovoTHOR Whole Body Light Pod Gen 3.0 models due to a risk that a ball stud attaching the canopy could fail, potentially causing injury if someone is trying to open or close the canopy. This hazard requires immediate attention to prevent injury during normal use.
The ball studs that attach the gas strut to the canopy may fail under normal use conditions. If a ball stud fails while someone is attempting to open or close the canopy, it could cause injury.
Users of NovoTHOR Whole Body Light Pod Gen 3.0 models are affected. Those who frequently open or close the canopy during use are at higher risk of injury.
Check for the product code S2188, S2189, or S2190 on the device. Serial numbers listed in the recall include 4004-4096 (with specific numbers for each product code).
Verify your device has product codes S2188, S2189, or S2190 as listed in the recall.
A ball stud attaching the gas strut to the canopy may fail, potentially causing injury if someone is trying to open or close the canopy.
Check for product codes S2188, S2189, or S2190 with serial numbers listed in the recall (e.g., 4004-4096).
The recall does not specify a remedy, so contact THOR Photomedicine for further instructions.
We’ve drafted a message you can send THOR to request your refund or repair — edit it as you like.
Subject: Recall Z-0972-2024 — THOR THOR Hello, I own a THOR that is covered by recall Z-0972-2024 from THOR. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
