THOR recalls NovoTHOR XL devices with model S2190 due to potential welded nut failure causing canopy detachment. Affected units may have difficulty lifting the canopy if the gas strut becomes disconnected.
The potential for a failed welded nut to shear off. When this occurs, the gas strut on one side of the device becomes detached from the canopy, making the canopy difficult to lift.
THOR is recalling NovoTHOR XL devices with model number S2190 because a welded nut could shear off, making the canopy hard to lift. This poses a risk of the canopy becoming detached and potentially causing injury during use.
A welded nut in the device can fail and shear off. When this happens, the gas strut on one side becomes detached from the canopy, making it difficult to lift the canopy. This could lead to the canopy becoming stuck or causing injury if the user tries to lift it.
Owners of NovoTHOR XL devices with model S2190 are affected. People using these devices for pain relief or muscle relaxation are most at risk if the canopy becomes detached.
Check for model number S2190 on the device. Affected units have serial numbers listed in the recall notice, including 4006, 4007, and other specific numbers.
Look for the model number S2190 on the device to confirm if it is affected.
If the device has the model number S2190, stop using it immediately to prevent potential canopy detachment.
The recall is due to a potential failure of the welded nut that could cause the canopy to detach, making it difficult to lift.
Model S2190 with specific serial numbers listed in the recall notice, including 4006, 4007, 4008, and others.
Check for model number S2190 and the specific serial numbers listed in the recall notice.
We’ve drafted a message you can send THOR to request your refund or repair — edit it as you like.
Subject: Recall Z-2417-2025 — THOR THOR Hello, I own a THOR that is covered by recall Z-2417-2025 from THOR. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
