mo-Vis recalls IDM-MULTI-R electrical wheelchair components with firmware 2.3 or lower that may skip neutral checks, causing unintended movement when powered on. Affected units have specific serial numbers and model numbers.
Devices with firmware versions 2.3 and lower may experience timing variations between software tasks, which could result in skipping the necessary neutral check and the wheelchair producing unintended movement upon power-up when the joystick is out of neutral.
mo-Vis is recalling electrical wheelchair components with firmware versions 2.3 or lower. These devices might skip a critical safety check, causing the wheelchair to move unexpectedly when first powered on. This could lead to accidents if the joystick isn't in neutral.
The wheelchair's software may skip a safety check that ensures the joystick is in neutral. When powered on, this can cause the wheelchair to move unexpectedly, potentially leading to accidents or injuries.
People who own or use electrical wheelchairs with the IDM-MULTI-R model and firmware versions 2.3 or lower are most at risk. This includes users who have the specific serial numbers from 1000 to 1690.
Check your wheelchair's serial number, which should be between 1000 and 1690. The model number is PRSPS0016, and the firmware version should be 2.3 or lower.
Look for the firmware version on your wheelchair's settings menu or documentation to confirm it is 2.3 or lower.
Contact mo-Vis directly to update the firmware to a newer version that includes the necessary safety check.
Firmware versions 2.3 and lower are affected.
Check the serial number, which should be between 1000 and 1690, and ensure the firmware version is 2.3 or lower.
Contact mo-Vis directly to update the firmware to a newer version that includes the necessary safety check.
We’ve drafted a message you can send mo-Vis to request your refund or repair — edit it as you like.
Subject: Recall Z-2457-2025 — mo-Vis mo-Vis Hello, I own a mo-Vis that is covered by recall Z-2457-2025 from mo-Vis. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
