mo-Vis recalls all electrical wheelchair joysticks with firmware 2.3 or lower due to timing errors that may cause unintended wheelchair movement when out of neutral. Affected units include model P002-76 with serial numbers 1000-2647.
Devices with firmware versions 2.3 and lower may experience timing variations between software tasks, which could result in skipping the necessary neutral check and the wheelchair producing unintended movement upon power-up when the joystick is out of neutral.
mo-Vis is recalling electrical wheelchair joysticks that may move unexpectedly when powered on if they have firmware versions 2.3 or older. This could happen when the joystick is out of neutral, potentially causing loss of control.
The joystick's software timing errors can skip the neutral check process. When the joystick is not in neutral position, the wheelchair may move unexpectedly after being powered on, which could lead to loss of control.
People using electrical wheelchairs with the affected joystick model are most at risk. This includes users who have firmware versions 2.3 or lower installed.
Check if your wheelchair joystick has the model number P002-76 and serial numbers between 1000 and 2647. The affected units have firmware versions 2.3 or lower.
Look for the firmware version on your joystick; if it's 2.3 or lower, it's affected.
Reach out to mo-Vis for guidance on next steps if your joystick is affected.
The recall is due to timing variations in older firmware versions that can cause the wheelchair to move unexpectedly when the joystick is out of neutral.
Check for model number P002-76 and serial numbers 1000 to 2647. Affected units have firmware versions 2.3 or lower.
Contact mo-Vis for guidance on next steps; they may provide a firmware update or other remedy.
We’ve drafted a message you can send mo-Vis to request your refund or repair — edit it as you like.
Subject: Recall Z-2458-2025 — mo-Vis mo-Vis Hello, I own a mo-Vis that is covered by recall Z-2458-2025 from mo-Vis. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
