mo-Vis recalls electrical wheelchair components with firmware versions 2.3 and lower due to timing variations that may cause unintended movement when joystick is out of neutral. Affected units have specific serial numbers.
Devices with firmware versions 2.3 and lower may experience timing variations between software tasks, which could result in skipping the necessary neutral check and the wheelchair producing unintended movement upon power-up when the joystick is out of neutral.
mo-Vis is recalling electrical wheelchair components that may move unexpectedly when powered on if the joystick isn't in neutral. This could happen with firmware versions 2.3 and older, potentially causing loss of control.
The wheelchair's software may skip a critical safety check due to timing issues in older firmware versions. When the joystick isn't in neutral, this can cause the wheelchair to move unexpectedly when powered on, potentially leading to loss of control.
People who own or use electrical wheelchairs with the specified model and firmware versions are affected. Those who use the wheelchair without checking the joystick position before power-up are at higher risk.
Check your wheelchair's serial number, which ranges from 1000 to 2647. The affected model is PRSPS00018 with firmware versions 2.3 and lower.
Look for the firmware version on your wheelchair's settings menu or documentation.
Confirm your wheelchair's serial number falls between 1000 and 2647.
Firmware versions 2.3 and lower are affected.
Check if your wheelchair has serial numbers from 1000 to 2647 and firmware versions 2.3 or lower.
No, but you should check your firmware version and serial number to determine if your wheelchair is affected.
We’ve drafted a message you can send mo-Vis to request your refund or repair — edit it as you like.
Subject: Recall Z-2459-2025 — mo-Vis mo-Vis Hello, I own a mo-Vis that is covered by recall Z-2459-2025 from mo-Vis. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
