Philips recalls certain MR 7700 systems with software versions R11.1 and R12.1 due to potential stiffness value errors in exported MRE stiffness maps. Affected units may need software updates to prevent inaccurate imaging results.
The potential for stiffness value errors when viewing exported MR Elastography (MRE) stiffness maps to viewer Picture Archiving and Communication System (PACS).
Philips is recalling specific MR 7700 systems with software versions R11.1 and R12.1 because they might produce incorrect stiffness measurements in elastography images. This could lead to inaccurate medical diagnoses if the images are used for patient treatment decisions.
The software versions R11.1 and R12.1 may cause stiffness value errors when exporting elastography images to PACS systems. This could result in incorrect medical interpretations of tissue stiffness, potentially affecting diagnosis and treatment decisions.
Medical facilities using Philips MR 7700 systems with software versions R11.1 or R12.1 are most likely affected. Patients receiving elastography imaging may be at risk of inaccurate diagnosis if the system produces incorrect stiffness maps.
Check if your Philips MR 7700 system has software version R11.1 or R12.1. Product code 782130 and serial numbers listed in the recall notice (42030, 85644, 42163, 42151, 45236, 85643) are affected.
Verify your system's software version to see if it is R11.1 or R12.1.
No, the recall does not require immediate discontinuation. Affected systems can continue to be used with the software update.
Contact Philips directly to get the software update for affected systems with software versions R11.1 or R12.1.
Check for product code 782130 and software versions R11.1 or R12.1. Serial numbers listed in the recall include 42030, 85644, 42163, 42151, 45236, and 85643.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1214-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-1214-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
