Philips recalls Ingenia Ambition X MRI systems with specific software versions due to potential stiffness value errors in exported MR Elastography images. Affected units may show inaccurate stiffness maps when shared with PACS systems.
The potential for stiffness value errors when viewing exported MR Elastography (MRE) stiffness maps to viewer Picture Archiving and Communication System (PACS).
Philips is recalling Ingenia Ambition X MRI systems with software versions R11.1 and R12.1. These systems could produce inaccurate stiffness measurements in MR Elastography images when shared with PACS systems, potentially leading to incorrect medical diagnoses.
The MRI system may generate stiffness value errors when exporting MR Elastography (MRE) images to Picture Archiving and Communication Systems (PACS). This could lead to incorrect medical interpretations of tissue stiffness, potentially affecting diagnosis decisions.
Medical facilities using Philips Ingenia Ambition X MRI systems with software versions R11.1 or R12.1 are most affected. Patients receiving imaging with these systems may receive inaccurate stiffness measurements.
Check for product codes 781356, 782109, or 782138 on the system. Also verify the software version is R11.1 or R12.1. Systems with the listed serial numbers are affected.
Verify the software version on your Ingenia Ambition X MRI system. If it is R11.1 or R12.1, it is affected.
Reach out to Philips North America for guidance on next steps if your system is affected.
Philips recalls these MRI systems because they may produce stiffness value errors when exporting MR Elastography images to PACS systems, which could lead to incorrect medical interpretations.
Software versions R11.1 and R12.1 on Ingenia Ambition X MRI systems.
Check for product codes 781356, 782109, or 782138 and software versions R11.1 or R12.1. Affected systems have specific serial numbers listed in the recall notice.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1210-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-1210-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
