Philips recalls Ingenia 3.0T MRI systems with specific software versions and product codes due to potential stiffness value errors in exported MR Elastography images.
The potential for stiffness value errors when viewing exported MR Elastography (MRE) stiffness maps to viewer Picture Archiving and Communication System (PACS).
Philips is recalling certain Ingenia 3.0T MRI systems that may produce inaccurate stiffness measurements in MR Elastography (MRE) images when shared with hospital imaging systems. This could lead to incorrect medical diagnoses if the stiffness data is used for treatment decisions.
The MRI systems can generate stiffness value errors when exporting MR Elastography (MRE) images to hospital imaging systems. These errors might cause misinterpretation of tissue stiffness, potentially leading to incorrect medical decisions.
Medical facilities using Philips Ingenia 3.0T MRI systems with software versions R11.1 or R12.1 and specific product codes are affected. Patients receiving imaging from these systems may be at risk of incorrect diagnoses due to inaccurate stiffness measurements.
Check for product codes 781342 or 781377 with specific serial numbers listed in the recall notice. The systems also have software versions R11.1 or R12.1.
Identify your MRI system's product code, software version, and serial numbers to determine if it is affected.
Philips recalls these MRI systems because they may produce stiffness value errors when exporting MR Elastography (MRE) images to hospital imaging systems, which could lead to incorrect medical diagnoses.
The recall does not include a specific remedy; you should check your system details to see if it is affected and contact Philips for further instructions.
The recall indicates a potential for incorrect medical diagnoses due to stiffness measurement errors, but the risk is low and specific to the imaging process.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1207-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-1207-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
