Philips recalls Ingenia 3.0T CX MRI systems with specific software versions due to potential stiffness value errors in exported MRE images. Affected units may show inaccurate stiffness maps when shared with PACS systems.
The potential for stiffness value errors when viewing exported MR Elastography (MRE) stiffness maps to viewer Picture Archiving and Communication System (PACS).
Philips is recalling certain Ingenia 3.0T CX MRI systems that may produce incorrect stiffness measurements in medical imaging. This could lead to inaccurate diagnoses if the images are shared with hospital systems.
The MRI systems can generate stiffness value errors when exporting medical imaging data to hospital image-sharing systems. This might cause incorrect stiffness measurements in scans, potentially affecting diagnosis decisions.
Healthcare providers using Philips Ingenia 3.0T CX MRI systems with specific software versions are most at risk. Patients receiving scans on these systems may experience inaccurate stiffness measurements.
Check for product code REF 781271 and software versions R11.1 or R12.1 on Philips Ingenia 3.0T CX MRI systems. Serial numbers listed include 78017, 78112, 78217, 78123, 78260, and 78239.
Verify your MRI system's software version to see if it is R11.1 or R12.1.
Philips Ingenia 3.0T CX MRI systems with product code REF 781271 and software versions R11.1 or R12.1.
Check for product code REF 781271 and software versions R11.1 or R12.1 on your system. Serial numbers 78017, 78112, 78217, 78123, 78260, and 78239 are affected.
No action is needed if your system does not have the affected software versions or product code.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1208-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-1208-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
