Philips recalls Ingenia Elition X MRI systems with specific software versions due to potential stiffness value errors in exported MRE stiffness maps. Affected units may show inaccurate results in medical imaging.
The potential for stiffness value errors when viewing exported MR Elastography (MRE) stiffness maps to viewer Picture Archiving and Communication System (PACS).
Philips is recalling certain Ingenia Elition X MRI systems that could display incorrect stiffness values in exported MRE reports. This might lead to inaccurate medical imaging results if the system is used without the fix.
The system may produce stiffness value errors when exporting MR Elastography (MRE) stiffness maps to Picture Archiving and Communication Systems (PACS). This could lead to incorrect medical interpretations of tissue stiffness, potentially affecting diagnosis and treatment decisions.
Medical facilities using Philips Ingenia Elition X MRI systems with specific software versions (R11.1 or R12.1) are affected. Patients undergoing MRI scans with these systems may receive inaccurate stiffness measurements.
Check for product codes 781358, 782107, or 782136 on the system. Also, verify the software version is R11.1 or R12.1. The serial numbers listed in the recall notice are specific to each product code.
Verify the software version on your MRI system; affected units have versions R11.1 or R12.1.
Reach out to Philips North America for guidance on whether your system is affected and next steps.
Software versions R11.1 and R12.1 are affected.
Check for product codes 781358, 782107, or 782136 and software versions R11.1 or R12.1.
No immediate stop is required; affected systems can continue use but may need software updates.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1212-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-1212-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
