Philips MR 7700 Recall: Stiffness Errors in Elastography Maps

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Recalling firmPhilips North America222 Jacobs St, N/A · Cambridge, MA 02141-2296

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✎ GovInfoNow plain-language explainer

What happened, in plain English

Philips is recalling certain MR 7700 systems that may display incorrect stiffness values in elastography images. This could lead to inaccurate medical diagnoses if the images are used for treatment decisions.

Why it’s dangerous

The software versions R11.1 and R12.1 may cause stiffness value errors when exporting elastography images to PACS systems. This could result in inaccurate medical imaging data being used for diagnosis or treatment planning.

Who’s affected

Medical professionals using Philips MR 7700 systems with specific software versions are most at risk. Patients receiving imaging from these systems may be affected if the stiffness values are misinterpreted.

How to tell if you have this one

Check for product codes 782120 or 782153. Systems with software versions R11.1 or R12.1 are affected. Serial numbers listed in the recall notice indicate specific units.

Brand
Philips
Category
Medical device

Based on the official FDA remedy

What to do — step by step

Check Software Version
Verify the software version on your system to see if it is R11.1 or R12.1.

✎ GovInfoNow

Questions people ask

What software versions are affected?

Software versions R11.1 and R12.1 are affected.

How can I tell if my system is affected?

Check for product codes 782120 or 782153 and software versions R11.1 or R12.1.

Is there a remedy for this issue?

The recall record does not specify a remedy.

Take action

Contact Philips

We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.

✉️ Open in email

Subject: Recall Z-1213-2026 — Philips Philips

Hello,

I own a Philips that is covered by recall Z-1213-2026 from Philips.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.

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Where this comes from

The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.

Official source: FDA Recall #Z-1213-2026 (December 3, 2025) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-1213-2026 to see it in context.
Plain-language summary written by qwen3:4b on August 17, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.

Philips North America recalls MR 7700. Product Code (REF): (1) 782120, (2) 782153. MR systems with SW version R11.1 and R12.1.

Lower-risk recall