Philips recalls Ingenia Ambition S MRI systems with specific software versions due to potential stiffness value errors in exported elastography reports. Affected units may show inaccurate stiffness measurements in medical imaging.
The potential for stiffness value errors when viewing exported MR Elastography (MRE) stiffness maps to viewer Picture Archiving and Communication System (PACS).
Philips is recalling certain Ingenia Ambition S MRI systems that could display incorrect stiffness values in elastography reports. This might lead to inaccurate medical assessments if the errors go unnoticed.
The MRI system may produce stiffness value errors when exporting elastography images to PACS. These errors could result in incorrect medical interpretations of tissue stiffness, which might affect diagnosis and treatment decisions.
Medical facilities using Philips Ingenia Ambition S MRI systems with software versions R11.1 or R12.1 are most likely affected. Patients receiving imaging with these systems could potentially receive inaccurate stiffness measurements.
Check if your MRI system has product code 782108 and software versions R11.1 or R12.1. The system may also have serial number 48669 or UDI-DI code 00884838098343.
Verify your MRI system's software version to see if it is R11.1 or R12.1.
The recall is due to potential stiffness value errors when exporting elastography reports to PACS, which could lead to inaccurate medical assessments.
Check for product code 782108 and software versions R11.1 or R12.1, or serial number 48669.
The recall does not specify a remedy, so contact Philips for further instructions.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1209-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-1209-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
