Matrix ClimbMill Recall: Fall Hazard Due to Malfunctioning Stop/Pause Controls
Johnson Health Tech recalls Matrix ClimbMills due to stop/pause control malfunctions posing fall hazards. Check serial numbers and stop using immediately.
Stop using this now
The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.
Contact the company & request your remedy
What happened, in plain English
Johnson Health Tech North America is recalling Matrix ClimbMill stair-step exercise machines because the stop/pause controls on the right handgrip can malfunction, creating a fall hazard for users. The company has received reports of injuries including scrapes, bumps, and a shoulder dislocation linked to this issue. Consumers are advised to stop using these units immediately and contact the manufacturer for a free repair. Read more at govinfonow.com/recall/3996-matrix-climbmill-recall-fall-hazard-due-to-malfunctioning-stop-pause.
Source Summary by GovInfoNow · govinfonow.com/recall/3996-matrix-climbmill-recall-fall-hazard-due-to-malfunctioning-stop-pause · Updated October 11, 2026 · Official notice: CPSC #7915
Cite this page
“Matrix ClimbMill Recall: Fall Hazard Due to Malfunctioning Stop/Pause Controls.” GovInfoNow, updated October 11, 2026. https://govinfonow.com/recall/3996-matrix-climbmill-recall-fall-hazard-due-to-malfunctioning-stop-pause. Based on CPSC recall #7915 (https://www.cpsc.gov/Recalls/2017/Johnson-Health-Tech-Recalls-Matrix-ClimbMills).
Why it’s dangerous
The hazard arises because the stop/pause controls located on the right handgrip may malfunction during use. This failure can cause a user to lose balance or control, leading to falls that have already resulted in injuries like scrapes, bumps, and shoulder dislocations.
Who’s affected
This recall affects commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities that purchased Matrix ClimbMills between December 2011 and September 2015. Users of these specific four-step exercise machines are at risk of falling if the controls fail.
How to tell if you have this one
Identify the machine by its black and gray color with "Matrix" printed on the side. Look for the words "STOP" and "Pause" printed on the right handgrip. Verify if the frame serial number is located on the bottom front of the base near the power switch and matches one of the following ranges: CS17111100102 - CS17120901766, CS21130800080 - CS21130500062, CS22130602881 - CS22130602863, CS23130800001 - CS23140703749, CS23B131100001 - CS23B140701050, CS24140700001 - CS24150702803, CS24C140800001 - CS24C150200900, or CS24H150100001 - CS24H150500049.
- Brand
Matrix- Product
Matrix ClimbMills- Category
Consumer product
What to do — step by step
Stop Using the Machine
Immediately cease using the recalled Matrix ClimbMill to prevent potential falls and injuries.
Contact Johnson Health Tech
Call 866-218-3674 (8 a.m. to 5 p.m. CT, Mon-Fri), email service@johnsonfit.com, or visit www.matrixfitness.com and click on Safety Notice to schedule a free repair.
What CPSC says to do
Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.
Where it went
Where it was sold
Sold nationwide.
CPSC “Sold at”: “Johnson Health Tech North America and its commercial fitness equipment dealers nationwide from December 2011 through September 2015 for between $8,000 and $13,000.”
Sold nationwide.
Contact Matrix
We’ve drafted a message you can send Matrix to request your refund or repair — edit it as you like.
Subject: Recall 7915 — Matrix ClimbMill Recall: Fall Hazard Due to Malfunctioning Stop/Pause Controls Hello, I own a Matrix ClimbMill Recall: Fall Hazard Due to Malfunctioning Stop/Pause Controls that is covered by recall 7915 from Matrix. The official recall notice states: Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: CPSC Recall #7915 (November 29, 2016)
- Plain-language summary written by qwen3.6:35b-a3b on October 11, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.