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✎ GovInfoNow plain-language explainer
Gazelle USA is recalling certain Urban Arrow cargo electric bikes because the front bolt in the seat post clamping mechanism can break. This defect causes the seat to become loose, creating a fall hazard for riders. The company has received nine reports of damage or wear to this connection, though no injuries have been reported. Read more at govinfonow.com/recall/1278019-gazelle-usa-recalls-urban-arrow-e-bikes-due-to-fall.
“Gazelle USA Recalls Urban Arrow E-Bikes Due to Fall Hazard.” GovInfoNow, updated October 9, 2026. https://govinfonow.com/recall/1278019-gazelle-usa-recalls-urban-arrow-e-bikes-due-to-fall. Based on CPSC recall #11002 (https://www.cpsc.gov/Recalls/2027/Gazelle-USA-Recalls-Urban-Arrow-Cargo-Electric-Bikes-Due-to-Fall-Hazard).
Gazelle USA recalled Urban Arrow cargo electric bikes on Oct. 1, 2026, due to a fall hazard. The Consumer Product Safety Commission announced the recall because the front bolt in the seat post clamping mechanism can break.
How to tell if you have it
Urban Arrow Family (in Black and White)
Urban Arrow Shorty (in Black and White)
Urban Arrow Cargo L/XL (in Black and White)
Urban Arrow Tender 1000/1500 (in White)
Sold at Specialty bike stores nationwide from 2016 through 2022 for about $9,000
What to do
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8.
The hazard
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard. The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
Context
GovInfoNow's records show other recent recalls of similar products include Trek and Electra Electric Bicycles with Broken Rear Bolts Risk Fall Hazard (2026-01-29), Trsmima Zipline Kits and Spring Brakes Recalled: Fall and Collision Hazards (2026-07-30), and Victgoal Bicycle Helmets Recall: Risk of Serious Injury or Death from Head Injury (2026-09-10).
How to tell if you have this one
Check if you own an Urban Arrow cargo electric bike with model descriptions including Urban Arrow Family, Shorty, Cargo L/XL, or Tender 1000/1500. The frame is aluminum with a reinforced foam (EPP) cargo box, and "Urban Arrow" is printed on the bottom of the cargo box. The recalled seat posts have two silver bolts.
Brand
Gazelle USA
Product
Urban Arrow Cargo Electric Bikes
Category
Consumer product
Based on the official CPSC remedy
What to do — step by step
Stop Using the Bike
Consumers should stop using the recalled bicycles immediately to avoid the risk of falling.
Contact Gazelle USA
Call 800-838-5388 (9 a.m. to 5 p.m. PT, Mon-Fri) or email recall.na@urbanarrow.com to receive a free replacement seat post and saddle.
Fill Out Registration Form
Complete the recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8 as requested by the company.
Install or Visit Dealer
You can install the free replacement parts yourself with no special tools, or take the bike to an Urban Arrow dealer for installation at no charge.
Official remedy
What CPSC says to do
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Where it went and when
Where it was sold
Sold nationwide.
Nationwide
Not listed
CPSC “Sold at”: “Specialty bike stores nationwide from 2016 through 2022 for about $9,000.”
Sold nationwide.
Recall timeline
GovInfoNow listed this recall 5 days after the agency date.
1CPSC announced the recall
2Added to GovInfoNow
Dates from the agency record only; steps without a date are left out.
Take action
Contact Gazelle USA
We’ve drafted a message you can send Gazelle USA to request your refund or repair — edit it as you like.
Subject: Recall 11002 — Gazelle USA Recalls Urban Arrow E-Bikes Due to Fall Hazard
Hello,
I own a Gazelle USA Recalls Urban Arrow E-Bikes Due to Fall Hazard that is covered by recall 11002 from Gazelle USA.
The official recall notice states: Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3.6:35b-a3b on October 9, 2026, from the official record above. Not reviewed by a person — if it conflicts with the CPSC notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official CPSC recall data; we don’t issue, amend or administer recalls.