What Ram 5500 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Ram 5500 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 0 | 0 | 0 | 0 | 0 | 9 |
| 2026 | 0 | 0 | 0 | 0 | 0 | 179 |
| 2025 | 2 | 1 | 0 | 2 | 0 | 262 |
| 2024 | 0 | 0 | 0 | 0 | 0 | 219 |
| 2023 | 0 | 0 | 0 | 0 | 0 | 269 |
| 2022 | 26 | 1 | 0 | 0 | 0 | 436 |
| 2021 | 4 | 1 | 2 | 0 | 0 | 370 |
| 2020 | 8 | 1 | 1 | 4 | 0 | 392 |
| 2019 | 12 | 0 | 1 | 2 | 0 | 417 |
| 2018 | 38 | 1 | 0 | 0 | 0 | 308 |
| 2017 | 21 | 0 | 2 | 0 | 0 | 277 |
| 2016 | 17 | 2 | 1 | 3 | 0 | 313 |
| 2015 | 13 | 0 | 1 | 0 | 0 | 331 |
| 2014 | 11 | 2 | 3 | 1 | 0 | 355 |
| 2013 | 4 | 0 | 0 | 0 | 0 | 328 |
| 2012 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011 | 0 | 0 | 0 | 0 | 0 | 0 |
The vehicle systems named most often in Ram 5500 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The contact owns a 2018 Ram 5500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure, and the ABS and traction control warning lights were illuminated with an audible alarm while driving. The failure mileage was 8,000.
The contact owns a 2017 Ram 5500. The contact stated that the ABS and traction control warning lights were illuminated. The braking system was not operating normally. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer was contacted and confirmed that the part was not yet available. The failure mileage was approximately 72,000.
My vehicle does not currently show an open recall in the NHTSA VIN lookup, but the vehicle has experienced repeated and potentially catastrophic wheel and brake-related failures. I am requesting that NHTSA review these incidents for a possible safety defect and determine whether an investigation or safety action is warranted. I checked the NHTSA VIN recall database on XXX, and my vehicle, VIN [XXX], currently shows 0 unrepaired recalls. However, this same vehicle has experienced two serious and potentially catastrophic wheel/brake-related failures. I am requesting that NHTSA investigate these incidents and determine whether they may represent a safety defect or a defect pattern affecting th…
The contact owns a 2021 Ram 5500. The contact stated that while driving at an unspecified speed, there was smoke coming from the engine compartment. The contact pulled over, and the vehicle became engulfed in flames. The contact was the only occupant inside the vehicle and was able to exit the vehicle safely. The color of the smoke was white and blue. The fire originated at the front of the vehicle. The vehicle was towing a trailer with other vehicles onboard. Several of the vehicles were damaged by the fire. The fire was extinguished by the local Fire Department. A fire report was not filed; however, a Police report was filed. The vehicle was consumed by the fire. No injury was sustained. T…
Subject: Complaint Regarding Delayed Safety Recall Repair â 2018 Ram 5500 (Recall C4B / NHTSA Recall 24V-896) I own a 2018 Ram 5500 Chassis Cab, VIN [XXX]. My truck is subject to Safety Recall C4B (NHTSA Recall 24V-896) involving the ABS Hydraulic Control Unit (HCU). I have attempted to have this safety recall completed, but the repair has been delayed because the required replacement part has reportedly been unavailable. This is a federally mandated safety recall involving the vehicleâs braking system. I am concerned that I have been unable to obtain the required repair within a reasonable period of time. The continued delay creates uncertainty about the safe operation of my vehicle …
The contact owns a 2018 Ram 5500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS warning light was intermittently illuminated. The dealer was contacted and confirmed that parts for the recall repair was not yet available. The part was available for other year, make, and models. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000.
The contact owns a 2019 Ram 5500. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to a certified mechanic to be diagnosed. The mechanic associated the failure with the diesel pump. The mechanic informed the contact that the diesel pump was previously replaced with a generic part. The contact stated that a recall associated with the failure was previously performed by the dealer. The dealer was contacted and informed the contact that the repair was not covered under warranty or a recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.
The contact owns a 2016 Ram 5500. The contact stated that while driving 35 MPH on several occasions, the vehicle lost power and unintendedly decelerated. The check engine warning light was illuminated. The vehicle was taken to the residence and there was smoke coming from the engine and there was oil underneath the engine compartment. The contact stated that an independent mechanic arrived at the residence and retrieved a fault code referencing an exhaust system failure and a fire risk. The vehicle was not repaired. The vehicle was then towed to a dealer, where it was diagnosed and DTC: P003A (Turbo supercharger boost control module position exceeded learning limits, U010C - lost communicati…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Exhaust Gas Temperature (EGT) Sensor Water Intrusion âs VIN MUST be listed in VIP or your RSU VIN list. NOTE: This bulletin applies to â The Vehicle MUST be built on or before February 16, 2026 (MDH North America, Enlarged 0216XX). Europe, Middle East & â The vehicle MUST be equipped with a 6.7L I6 Cummins Turbo Africa, and India & Asia Diesel Engine (Sales Codes ETM or ETN). Pacific markets. CUSTOMER Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): â P2482-00 - Exhaust Gas Tem
AIR CLEANER - NONE Instruction to Dealers while ordering the PN# 68137142AD. 1. If the Air Cleaner Assembly is functional and only the MAF Sensor has failed, the dealer should order and replace only the MAF Sensor(68002441AC). 2. If the Air Cleaner Assembly has failed and the MAF Sensor remains functional, the dealer should order the new Air Cleaner Assembly PN(68137142AD) and reuse the existing MAF Sensor(68002441AC) from the failed assembly. 3. If both the Air Cleaner Assembly and the MAF Sensor have failed, the dealer should order both the New Air Cleaner Assembly(68137142AD) and the MAF Se
SENSOR Exhaust Temperature If this sensor is being replaced due to an early-life P242B pending fault code, clear the fault code and perform the Powertrain Verification Test. Only replace the sensor if P242B returns as an active fault code.
Flash: Vehicle System Interface Module (VSIM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): â B2204-87 - Ecu Configuration Mismatch-Missing Message. Customers may comment on the following: â Odometer is blinking while ignition is on. This bulletin involves inspecting and possibly reprogramming the VSIM with the latest available software.
Exhaust Gas Temperature (EGT) Sensor Water Intrusion CUSTOMER Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): â P2482-00 - Exhaust Gas Temperature Sensor Circuit High - Bank 1 Sensor 5. Customers may also comment on the following: â Soot load is too high and power derate occurs due to regen being disabled. This bulletin involves replacing the EGT sensors.
Radio Over The Air Update to U43.17 R1H Software Version (FOTA) Customers may experience one or more of the following:- Navigation Stability - Android Auto & Carplay stability & connectivity- Trailer Tow pages- Distorted/glitchy display prior to startâup animation- Text appearance display- Widget incorrect display- Turn signal blind spot response timing- Audio cut out - Drive Modes selection- Park assist Guidelines selctio
Engine Overheat Customers may comment on the following: SYMPTOM: â Vehicle overheating. â Temperature gauge is reading hot. â Overheat symbol is illuminated in Instrument Panel Cluster (IPC). This bulletin involves inspecting the thermostat housing part number and, if necessary, replacing the thermostat.
Airbag Warning Light On or Intermittent. The Occupant Restraint Controller (ORC) May Have The Following DTCs (Active/Stored)
MODULE - A/C AND HEATER
RADIATOR - ENGINE COOLING
RADIATOR - ENGINE COOLING
Engine Overheat Customers may comment on the following: â Vehicle overheating. â Temperature gauge is reading hot. â Overheat symbol is illuminated in Instrument Panel Cluster (IPC). This bulletin involves inspecting the thermostat housing part number and, if necessary, replacing the thermostat.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
The Office of Defects Investigation (ODI) has received 14 Vehicle Owner Questionnaire (VOQ) reports and 6 EWR Death & Injury (D&I) reports describing post recall remedy failures of the brake transmission shift interlock (BTSI) system in certain Model Year (MY) 2013-2018 RAM pickup trucks.The subject vehicle models include 1500, 2500, 3500, 4500, and 5500 trucks equipped with a column mounted shift lever.The failures of the BTSI described in the VOQs occurred on vehicles that had all previously b
The Office of Defect Investigations (ODI) has received 82 complaints alleging loss of motive power due to an internal transmission failure of the K1 snap ring in model year 2022 Ram 3500, 4500, and 5500 vehicles. Of these complaints, 16 describe a complete loss of motive power at speeds greater than 25 miles per hour, without the ability for the vehicle to resume normal operation. The subject vehicles can be up-fit as an ambulance and other emergency response vehicle or may be heavily loaded whe
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021 to investigate allegations of stall/loss of motive power as a result of high pressure fuel pump failures in certain model year (MY) 2019-2020 RAM 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines.On November 12, 2021, FCA filed vehicle recall 21V-880 and equipment recall 21E-094 on the subject population, identifying an `internally failed component? of the high pressure fuel pu
On December 12, 2019, NHTSA's Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 19-017 after receiving three Vehicle Owner Questionnaire (VOQ) reports alleging failures of the front driveshaft and/or transfer case, resulting in conditions of 1) a loss of engine power, 2) loss of steering assist, 3) loss of foundation brakes, 4) unintended air bag deployment and 5) engine/cab fires from combustible fluids striking hot exhaust components. The VOQs involved model year (MY) 2
On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to det
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2013–2027, owners most often name: power train, service brakes, service brakes, hydraulic. 156 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
