What Ram 3500 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Ram 3500 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 0 | 0 | 0 | 0 | 0 | 14 |
| 2026 | 27 | 1 | 0 | 0 | 0 | 236 |
| 2025 | 42 | 0 | 0 | 0 | 0 | 350 |
| 2024 | 45 | 5 | 1 | 4 | 0 | 301 |
| 2023 | 17 | 0 | 0 | 0 | 0 | 374 |
| 2022 | 190 | 4 | 5 | 7 | 0 | 582 |
| 2021 | 62 | 0 | 4 | 0 | 0 | 585 |
| 2020 | 116 | 6 | 7 | 4 | 0 | 762 |
| 2019 | 137 | 12 | 5 | 9 | 0 | 802 |
| 2018 | 806 | 16 | 2 | 6 | 1 | 444 |
| 2017 | 312 | 9 | 1 | 2 | 0 | 394 |
| 2016 | 134 | 12 | 5 | 6 | 0 | 490 |
| 2015 | 137 | 3 | 5 | 1 | 0 | 523 |
| 2014 | 202 | 9 | 7 | 9 | 0 | 573 |
| 2013 | 114 | 3 | 7 | 2 | 1 | 535 |
| 2012 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2010 | 0 | 0 | 0 | 0 | 0 | 0 |
The vehicle systems named most often in Ram 3500 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
On [XXX], I was involved in a serious collision while operating a 2019 Ram 3500 Laramie Crew Cab dually in California. I was traveling westbound when another vehicle traveling northbound failed to stop at a posted stop sign and entered my path. I applied my brakes but was unable to avoid colliding with the passenger side of the other vehicle. Following the collision, both vehicles left the roadway and entered an orchard. My truck sustained extensive damage and was subsequently declared a total loss. Despite the severity of the collision, none of the airbags deployed. I am concerned that the supplemental restraint system may not have operated as designed, potentially increasing my risk of i…
I own a 2015 Ram 3500 equipped with the 6.7L Cummins diesel engine. An authorized Ram dealership diagnosed an engine oil leak originating from the timing gear housing-to-engine block/cylinder block gasket. The leak has progressed beyond minor seepage. Engine oil is traveling down onto the chassis/track bar area and is leaving drops on the ground. The dealer estimated the repair at approximately $4,000 because of the extensive labor required to access and reseal the timing gear housing. My concern is that an engine oil leak from this sealed housing may worsen over time and could potentially result in significant oil loss, contamination of nearby chassis components, or oil reaching hot engine/…
Since first test driving the truck in March of 2025, there was an issue with the ABS system warning coming on. When that happens, it also disables 4 wheel drive, electronic stability control, cruise control and trailer brakes. The first 3x it happened while NOT towing at about 45mph. Other times it happened while towing a 16,000# trailer which caused vehicle control issues when braking. I did however discover, in a panic, that the manual trailer brake lever still works. The cause of the ABS system shut down was determined to be code: C0037-2F (Left Wheel Speed Sensor Signal Erratic) It has be brought in to the dealer for repair at the following mileages: 4,478, 4,699, 13,790, 14,745 and 1…
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS, cruise control, and ESC warning lights were illuminated. The cruise control failed to activate while the warning lights were illuminated. The dealer was contacted and confirmed that the remedy was not yet available. The manufacturer was made aware of the issue via email, and the contact received responses that the remedy was not yet available. The failure mileage was …
The contact owns a 2022 Ram 3500. While driving approximately 35 - 40 MPH or while reversing at undisclosed speeds, the steering wheel intermittently seized. The contact stated that after decelerating, the steering feature released and operated as needed. The failures nearly caused a crash on several occasions. The vehicle was taken to the dealer, and it was determined that there was moisture inside the steering sensor and that the steering sensor needed to be replaced. The manufacturer was notified of the failure by phone, and a case was filed. The failure mileage was approximately 33,000.
On my 2019 RAM 3500, I reported a problem with th eNHSTA back in 2023, and NO response yet. This is about the integrated brake controller, that provides NO electrical signal to stop the towed trailer at speeds what apear to be below 35MPH. This is a very dangerous failure on these trucks.
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The manufacturer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle had experienced a failure, causing the ESC and ABS warning lights to remain illuminated. The failure mileage was 120,000.
The contact owns a 2018 Ram 3500. The contact stated that the ABS warning light intermittently flashed on the instrument panel while driving at various speeds. The contact stated that an audible chime was sounded with the warning light illuminated and the ABS, traction control, and cruise control features became inoperable. The contact stated that the failure almost caused two crashes due to the lack of the ABS functionality. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer was notified of the recall; however, the contact was informed that the part was on backorder. The manufacturer was notified of the failure, but the contact…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
WIRELESS CHARGER Welcome GREEN LED not turning ON after multiple IGN ON/OFF without sleep cycle and no phone on the charging pads. Part numbers affected: 68630089AA 68630088AB 68649038AA Welcome Green LED turns on for 1 second after multiple IGN ON/OFF without sleep cycle and no phone on the charging pad. Intent of this condition is to notify the customer/dealership that the Wireless Charging Pad is ready to charge. Do not report as warranty claim, no impact to wireless charger functionality. Part numbers affected: 68630089AB 68630088AD 68649038AB Advice to dealership: Do no replace wireless c
TRANSMISSION KIT - WITH TORQUE CONVERTER
Max Tow Right and Left Rear Wheel Speed Sensors Inoperable Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): â C003A-62 - Right Rear Wheel Speed Sensor - Signal Compare Failure. â C0037-62 - Left Rear Wheel Speed Sensor - Signal Compare Failure. â C003A-2F - Right Rear Wheel Speed Sensor - Signal Erratic. â C0037-2F - Left Rear Wheel Speed Sensor - Signal Erratic. Customers may comment on one or more of the following: â The check engine light is illuminated.
Exhaust Gas Temperature (EGT) Sensor Water Intrusion âs VIN MUST be listed in VIP or your RSU VIN list. NOTE: This bulletin applies to â The Vehicle MUST be built on or before February 16, 2026 (MDH North America, Enlarged 0216XX). Europe, Middle East & â The vehicle MUST be equipped with a 6.7L I6 Cummins Turbo Africa, and India & Asia Diesel Engine (Sales Codes ETM or ETN). Pacific markets. CUSTOMER Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): â P2482-00 - Exhaust Gas Tem
AIR CLEANER - NONE Instruction to Dealers while ordering the PN# 68137142AD. 1. If the Air Cleaner Assembly is functional and only the MAF Sensor has failed, the dealer should order and replace only the MAF Sensor(68002441AC). 2. If the Air Cleaner Assembly has failed and the MAF Sensor remains functional, the dealer should order the new Air Cleaner Assembly PN(68137142AD) and reuse the existing MAF Sensor(68002441AC) from the failed assembly. 3. If both the Air Cleaner Assembly and the MAF Sensor have failed, the dealer should order both the New Air Cleaner Assembly(68137142AD) and the MAF Se
SENSOR Exhaust Temperature If this sensor is being replaced due to an early-life P242B pending fault code, clear the fault code and perform the Powertrain Verification Test. Only replace the sensor if P242B returns as an active fault code.
Flash: Vehicle System Interface Module (VSIM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): â B2204-87 - Ecu Configuration Mismatch-Missing Message. Customers may comment on the following: â Odometer is blinking while ignition is on. This bulletin involves inspecting and possibly reprogramming the VSIM with the latest available software.
Exhaust Gas Temperature (EGT) Sensor Water Intrusion CUSTOMER Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): â P2482-00 - Exhaust Gas Temperature Sensor Circuit High - Bank 1 Sensor 5. Customers may also comment on the following: â Soot load is too high and power derate occurs due to regen being disabled. This bulletin involves replacing the EGT sensors.
Radio Over The Air Update to U43.17 R1H Software Version (FOTA) Customers may experience one or more of the following:- Navigation Stability - Android Auto & Carplay stability & connectivity- Trailer Tow pages- Distorted/glitchy display prior to startâup animation- Text appearance display- Widget incorrect display- Turn signal blind spot response timing- Audio cut out - Drive Modes selection- Park assist Guidelines selctio
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
Switch - Tailgate Handle Prior to replacing the Tailgate Handle Switch, please review MasterTech Article - Tailgate Handle Inoperative.
Engine Overheat Customers may comment on the following: SYMPTOM: â Vehicle overheating. â Temperature gauge is reading hot. â Overheat symbol is illuminated in Instrument Panel Cluster (IPC). This bulletin involves inspecting the thermostat housing part number and, if necessary, replacing the thermostat.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. Failure of the power steering assist system can result in increased steering effort required to control the vehicle. An increase in steering effort can potentially lead to a loss of directional control of the vehicle. Several received reports
The Office of Defects Investigation (ODI) has received 14 Vehicle Owner Questionnaire (VOQ) reports and 6 EWR Death & Injury (D&I) reports describing post recall remedy failures of the brake transmission shift interlock (BTSI) system in certain Model Year (MY) 2013-2018 RAM pickup trucks.The subject vehicle models include 1500, 2500, 3500, 4500, and 5500 trucks equipped with a column mounted shift lever.The failures of the BTSI described in the VOQs occurred on vehicles that had all previously b
The Office of Defect Investigations (ODI) has received 82 complaints alleging loss of motive power due to an internal transmission failure of the K1 snap ring in model year 2022 Ram 3500, 4500, and 5500 vehicles. Of these complaints, 16 describe a complete loss of motive power at speeds greater than 25 miles per hour, without the ability for the vehicle to resume normal operation. The subject vehicles can be up-fit as an ambulance and other emergency response vehicle or may be heavily loaded whe
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response
The Office of Defects Investigation (ODI) opened this investigation on November 28, 2022, after receiving 134 reports from consumers alleging an intermittent or permanent loss of braking performance in certain 2017-2018 Ram 2500-3500 pickup trucks manufactured by Fiat Chrysler Automobiles (FCA). The alleged failures continued to occur at a steady rate across both models, at all speeds, with limited detectability. Consumers complained that the Anti-lock Braking System (ABS) warning light illumi
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021 to investigate allegations of stall/loss of motive power as a result of high pressure fuel pump failures in certain model year (MY) 2019-2020 RAM 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines.On November 12, 2021, FCA filed vehicle recall 21V-880 and equipment recall 21E-094 on the subject population, identifying an `internally failed component? of the high pressure fuel pu
On December 17, 2018, NHTSA's Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18016 to investigate alleged drag link failures in the steering system on model year (MY) 2015 and 2016 Ram 2500 trucks manufactured by FCA US, LLC (FCA).  The drag link failures were found to be due to a safety defect with the steering linkage where the drag link adjustable connector (used to adjust the steering system), held in position by two opposing jam nuts, can loosen.  The loosening of
On December 17, 2018, NHTSA's Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 18-016 to investigate the steering system on model year (MY) 2015 and 2016 Ram 2500 manufactured by FCA US, LLC (FCA). Four complaints were received alleging separation of the drag link, a steering linkage that connects between the right front steering knuckle and the pitman arm on the steering box output shaft. The failures were found to be at a threaded coupler within the drag link used for a
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2013–2027, owners most often name: service brakes, electrical system, power train. 2,341 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
