What Ram 2500 owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Ram 2500 safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 0 | 0 | 0 | 0 | 0 | 12 |
| 2026 | 26 | 0 | 0 | 0 | 0 | 218 |
| 2025 | 62 | 0 | 2 | 1 | 0 | 316 |
| 2024 | 59 | 7 | 2 | 8 | 0 | 305 |
| 2023 | 49 | 4 | 1 | 0 | 0 | 356 |
| 2022 | 181 | 9 | 5 | 6 | 0 | 541 |
| 2021 | 108 | 6 | 8 | 2 | 0 | 556 |
| 2020 | 162 | 5 | 4 | 4 | 0 | 730 |
| 2019 | 193 | 8 | 9 | 5 | 0 | 776 |
| 2018 | 2,600 | 39 | 5 | 12 | 1 | 432 |
| 2017 | 697 | 12 | 6 | 10 | 0 | 385 |
| 2016 | 258 | 15 | 3 | 10 | 1 | 463 |
| 2015 | 215 | 13 | 3 | 12 | 0 | 519 |
| 2014 | 341 | 13 | 4 | 4 | 0 | 516 |
| 2013 | 178 | 7 | 7 | 4 | 0 | 490 |
| 2012 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2011 | 0 | 0 | 0 | 0 | 0 | 0 |
| 2010 | 0 | 0 | 0 | 0 | 0 | 0 |
The vehicle systems named most often in Ram 2500 complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
The truck is under recall C4b for the ABS / Traction control system, which also disables the cruise control. I have called several times and had the vehicle into local dealerships and was told there is still no fix. I asked about trading in the truck and the dealers offered me way below KBB value stating they don't want the truck because of the recall. I ask Ram to help me out and they said there is nothing they can do. 3 times now in over the almost 2 years this truck has been under recall C4B the truck has only engaged the rear brakes during a panic stop causing me to almost crash. I talked with Ram recall department and that told me to stop driving the truck, I told them it was my only tr…
FCA US LLC is violating federal compliance regarding Emissions Recall 67A and Extended Warranty XQ1. A Ram Customer Care Supervisor officially denied my $7,400 reimbursement claim for pre-recall DEF/SCR failures, falsely claiming that 'covered components are not eligible under the XQ1 Extended Warranty if the failure occurred prior to the completion of Recall 67A.' This directly violates the manufacturer's remedy guidelines filed with the NHTSA, which explicitly mandate 'prior repair reimbursement' for these exact legacy emissions components.
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and check engine warning lights were illuminated and the cruise control became inoperable. The vehicle was taken to the dealer, where it was diagnosed, and the failure was associated with the recall. The contact was referred to the manufacturer. The manufacturer was notified of the failure by phone and advised the contact to repair the vehicle, and a reimbursement would be provided when parts became available. The contact stated that the manufacturer had exceeded a …
The contact owns a 2018 Ram 2500. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 19V021000 (STEERING); however, after taking the vehicle to a dealer for a tire replacement, the contact was informed by the dealer that the wheels could not be aligned because the drag link assembly failed to meet manufacturer specifications, and that the entire assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
I have 2018 Ram 2500 Diesel that has the ABS Recall and my abs system is not working, No cruise control and No traction control. I have contacted multible dealers multible times and I'm told there is no fix for this problem. I don't understand how they can continue to engineer and build trucks that apparently don't have this problem but can't engineer a fix for this Safety Issue. My problem was first reported to the dealer (1/15/2021) 5 years ago. I bought this truck New to pull a thirty foot gooseneck trailer to haul 18000 pounds of farm equipment for my business. This truck is currently unsafe and really unusable in a safe manner for me and other drivers on the highway. It would appear Ra…
The contact owns a 2018 Ram 2500. The contact stated that while driving 30 MPH, the brake pedal was depressed, but the vehicle failed to properly respond and the braking distance became extended, causing the vehicle to crash into the rear of the vehicle ahead. Additionally, the brake pedal was fully depressed and went to the floorboard, but the brakes failed to respond as needed. The vehicle was towed from the scene. A Police report was filed. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); and associated the failure with the recall. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact …
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle the "Service ABS" and "Electronic Braking System" were displayed with an audible chime. The cruise control and traction control had deactivated. The failure mileage was approximately 45,000.
My driver side rear tire blew out on my new 26 Ram 2500, with approximately 6500 miles on it. Yes, it's available for inspection. The sidewall blew out violently throwing rubber across 3 lanes just after reaching speed limit of 65 MPH with moderate traffic I had just fueled, approx. 3/4 of a mile back @ exit 30 on the westbound [XXX] just east of [XXX], checked tires, while our wives had walked across parking lot for lunch. My Dealer looked at the tire (service writer) then he brought out the (I think shop Forman) both said We don't warranty tires!!! Also, Big Brand Tire Service looked at it, and ordered a replacement tire, there is no damage to the tread surface, or any damage inte…
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
WIRELESS CHARGER Welcome GREEN LED not turning ON after multiple IGN ON/OFF without sleep cycle and no phone on the charging pads. Part numbers affected: 68630089AA 68630088AB 68649038AA Welcome Green LED turns on for 1 second after multiple IGN ON/OFF without sleep cycle and no phone on the charging pad. Intent of this condition is to notify the customer/dealership that the Wireless Charging Pad is ready to charge. Do not report as warranty claim, no impact to wireless charger functionality. Part numbers affected: 68630089AB 68630088AD 68649038AB Advice to dealership: Do no replace wireless c
TRANSMISSION KIT - WITH TORQUE CONVERTER
Exhaust Gas Temperature (EGT) Sensor Water Intrusion âs VIN MUST be listed in VIP or your RSU VIN list. NOTE: This bulletin applies to â The Vehicle MUST be built on or before February 16, 2026 (MDH North America, Enlarged 0216XX). Europe, Middle East & â The vehicle MUST be equipped with a 6.7L I6 Cummins Turbo Africa, and India & Asia Diesel Engine (Sales Codes ETM or ETN). Pacific markets. CUSTOMER Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): â P2482-00 - Exhaust Gas Tem
AIR CLEANER - NONE Instruction to Dealers while ordering the PN# 68137142AD. 1. If the Air Cleaner Assembly is functional and only the MAF Sensor has failed, the dealer should order and replace only the MAF Sensor(68002441AC). 2. If the Air Cleaner Assembly has failed and the MAF Sensor remains functional, the dealer should order the new Air Cleaner Assembly PN(68137142AD) and reuse the existing MAF Sensor(68002441AC) from the failed assembly. 3. If both the Air Cleaner Assembly and the MAF Sensor have failed, the dealer should order both the New Air Cleaner Assembly(68137142AD) and the MAF Se
Flash: Vehicle System Interface Module (VSIM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): â B2204-87 - Ecu Configuration Mismatch-Missing Message. Customers may comment on the following: â Odometer is blinking while ignition is on. This bulletin involves inspecting and possibly reprogramming the VSIM with the latest available software.
Exhaust Gas Temperature (EGT) Sensor Water Intrusion CUSTOMER Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): â P2482-00 - Exhaust Gas Temperature Sensor Circuit High - Bank 1 Sensor 5. Customers may also comment on the following: â Soot load is too high and power derate occurs due to regen being disabled. This bulletin involves replacing the EGT sensors.
Radio Over The Air Update to U43.17 R1H Software Version (FOTA) Customers may experience one or more of the following:- Navigation Stability - Android Auto & Carplay stability & connectivity- Trailer Tow pages- Distorted/glitchy display prior to startâup animation- Text appearance display- Widget incorrect display- Turn signal blind spot response timing- Audio cut out - Drive Modes selection- Park assist Guidelines selctio
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
Switch - Tailgate Handle Prior to replacing the Tailgate Handle Switch, please review MasterTech Article - Tailgate Handle Inoperative.
Engine Overheat Customers may comment on the following: SYMPTOM: â Vehicle overheating. â Temperature gauge is reading hot. â Overheat symbol is illuminated in Instrument Panel Cluster (IPC). This bulletin involves inspecting the thermostat housing part number and, if necessary, replacing the thermostat.
Airbag Warning Light On or Intermittent. The Occupant Restraint Controller (ORC) May Have The Following DTCs (Active/Stored)
MODULE - A/C AND HEATER
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
The Office of Defects Investigation (ODI) has received 14 Vehicle Owner Questionnaire (VOQ) reports and 6 EWR Death & Injury (D&I) reports describing post recall remedy failures of the brake transmission shift interlock (BTSI) system in certain Model Year (MY) 2013-2018 RAM pickup trucks.The subject vehicle models include 1500, 2500, 3500, 4500, and 5500 trucks equipped with a column mounted shift lever.The failures of the BTSI described in the VOQs occurred on vehicles that had all previously b
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response
The Office of Defects Investigation (ODI) opened this investigation on November 28, 2022, after receiving 134 reports from consumers alleging an intermittent or permanent loss of braking performance in certain 2017-2018 Ram 2500-3500 pickup trucks manufactured by Fiat Chrysler Automobiles (FCA). The alleged failures continued to occur at a steady rate across both models, at all speeds, with limited detectability. Consumers complained that the Anti-lock Braking System (ABS) warning light illumi
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021 to investigate allegations of stall/loss of motive power as a result of high pressure fuel pump failures in certain model year (MY) 2019-2020 RAM 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines.On November 12, 2021, FCA filed vehicle recall 21V-880 and equipment recall 21E-094 on the subject population, identifying an `internally failed component? of the high pressure fuel pu
On December 17, 2018, NHTSA's Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18016 to investigate alleged drag link failures in the steering system on model year (MY) 2015 and 2016 Ram 2500 trucks manufactured by FCA US, LLC (FCA).  The drag link failures were found to be due to a safety defect with the steering linkage where the drag link adjustable connector (used to adjust the steering system), held in position by two opposing jam nuts, can loosen.  The loosening of
On December 17, 2018, NHTSA's Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 18-016 to investigate the steering system on model year (MY) 2015 and 2016 Ram 2500 manufactured by FCA US, LLC (FCA). Four complaints were received alleging separation of the drag link, a steering linkage that connects between the right front steering knuckle and the pitman arm on the steering box output shaft. The failures were found to be at a threaded coupler within the drag link used for a
On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to det
RMD opened this audit query (AQ) investigation in order to better understand and evaluate Chrysler's process(es) for timely and efficient execution of its safety recall campaigns, including its oversight and management of its parts division Mopar.Prior to opening this investigation, RMD had raised concerns with the company related to its execution of two safety recalls, 13V-528 and 13V-529, both of which involved safety defects that could cause the involved vehicles, FCA?s heavier Dodge Ram truc
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2013–2027, owners most often name: service brakes, electrical system, service brakes, hydraulic. 5,129 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
