Every 2014 Mercedes-Benz CLA250 recall
Each campaign as NHTSA published it: what is wrong, what can happen, and the fix. Newest first.
Structure · NHTSA 23V854000
Dec 15, 2023Structure:Body:Roof and Pillars
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
- Risk
- A detached roof panel can become a road hazard, increasing the risk of a crash.
- Fix
- Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Full recall details for 23V854000 →Structure · NHTSA 21V197000
Mar 19, 2021Structure:Body:Roof and Pillars
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
- Risk
- The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
- Fix
- Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Full recall details for 21V197000 →Communication · NHTSA 19V787000
Jan 11, 2019CommunicationOver-the-air fix
- Problem
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
- Risk
- An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
- Fix
- MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Full recall details for 19V787000 →
2014 Mercedes-Benz CLA250 complaints and service bulletins
Owners filed 179 complaints with NHTSA about the 2014 Mercedes-Benz CLA250, reporting 5 crashes, 3 fires, 6 injuries. Mercedes-Benz has issued at least 105 technical service bulletins (repair instructions to dealers) for this model year. Complaints are unverified owner reports; a recall is the manufacturer’s admission of a safety defect.
Most-reported components
- Engine66
- Electrical System44
- Vehicle Speed Control36
- Unknown Or Other21
- Electronic Stability Control (Esc)20
- Power Train20
Service bulletins by component
- Electrical System (36)
- Equipment (15)
- Power Train (13)
- Exterior Lighting (12)
- Engine (10)
- Visibility/Wiper (7)
Read Mercedes-Benz CLA250 owner complaints and bulletins, every year
NHTSA defect investigations covering the 2014 Mercedes-Benz CLA250
NHTSA’s Office of Defects Investigation lists this model year in 2 investigations. An investigation is not a recall; it is how NHTSA decides whether one is needed.
What people reported
Owners have filed 179 complaints with NHTSA about the 2014 Mercedes-Benz CLA250. A few in their own words, shortened. Complaints are unverified and are not proof of a defect or of any recall.
Fire
“The contact owns a 2014 Mercedes-Benz CLA-Class. The contact stated that upon approaching the vehicle, she discovered that the driver's side window was shattered. The sunroof was brown, and there was a hole in the dashboard showing the engine.”
2014 MERCEDES-BENZ CLA250Mar 10, 2026
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11723215
Crash
“I was driving my 2014 Mercedes CLA 250 on [XXX] traveling away from Fairfax County and towards Prince William County on Christmas morning right before [XXX]. The front right passenger side wheel started shaking and then flew off.”
2014 MERCEDES-BENZ CLA250Feb 11, 2024
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11571315
Fire
“my son was driving it on highway and noticed smoke and fire from rear driver side. Thankfully he was able to get car on shoulder and the whole car lit up in flame. Firefighters and Police rescued them and there was no indication on what started this fire.”
2014 MERCEDES-BENZ CLA250Jul 24, 2022
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11475546
Injury reportedCrash
“Was driving on a road with 3 lanes .I was in the right lane was switching to middle when my stering and brakes just locked up I was not able to control the car I ended up all the way in the left lane crashed into a car and ended up on the divider”
2014 MERCEDES-BENZ CLA250Aug 4, 2021
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11427684
Injury reported
“MY SON HAD TO BE CUT OUT OF THE SEAT BACK BECAUSE IT WAS TOO TIGHT AND WRAPPED AROUND HIM. THE SEATBELT STRAP WAS LOCKED AND WOULD NOT EXTEND OUT AT ALL TO LOOSEN FOR EXTRA LENGTH ON THE STRAP. THE SEATBELT STRAP WAS SO TIGHT MY SONS STOMACH WAS WAS CINCHED TO THE POINT WHERE HE COULDN'T BREATH.”
2014 MERCEDES-BENZ CLA250Dec 4, 2020
Complaint filed with NHTSA, not verified by the agency · NHTSA complaint 11377974
Check your CLA250 by VIN
Not every 2014 Mercedes-Benz CLA250 is in every recall. Enter your 17-character VIN to see the recalls on record for your exact vehicle, then confirm which are still open at NHTSA.gov or with any Mercedes-Benz dealer.
Run a free VIN recall check →