What Jeep Grand Cherokee owners have reported to NHTSA, the service bulletins the manufacturer sent dealers, and any federal defect investigations, by model year. See Jeep Grand Cherokee safety recalls or check your VIN.
Complaints owners filed with NHTSA, by the model year of the vehicle. A high count can also mean a popular year, so compare it with how many were sold.
| Year | Complaints | Crashes | Fires | Injured | Deaths | TSBs |
|---|---|---|---|---|---|---|
| 2027 | 0 | 0 | 0 | 0 | 0 | 23 |
| 2026 | 45 | 0 | 0 | 0 | 0 | 252 |
| 2025 | 115 | 13 | 1 | 9 | 0 | 393 |
| 2024 | 306 | 15 | 2 | 8 | 1 | 547 |
| 2023 | 578 | 18 | 8 | 19 | 1 | 826 |
| 2022 | 483 | 18 | 1 | 9 | 0 | 816 |
| 2021 | 487 | 23 | 9 | 15 | 0 | 1,322 |
| 2020 | 239 | 24 | 5 | 13 | 0 | 534 |
| 2019 | 368 | 17 | 4 | 10 | 0 | 514 |
| 2018 | 854 | 42 | 10 | 33 | 0 | 446 |
| 2017 | 364 | 26 | 3 | 19 | 0 | 352 |
| 2016 | 311 | 27 | 7 | 18 | 0 | 408 |
| 2015 | 1,361 | 128 | 21 | 93 | 0 | 513 |
| 2014 | 2,376 | 151 | 40 | 139 | 0 | 634 |
| 2013 | 804 | 23 | 27 | 28 | 1 | 291 |
| 2012 | 1,644 | 46 | 105 | 35 | 0 | 258 |
| 2011 | 1,641 | 53 | 61 | 47 | 2 | 197 |
| 2010 | 118 | 10 | 4 | 4 | 0 | 56 |
The vehicle systems named most often in Jeep Grand Cherokee complaints (one complaint can name several).
In the owners’ own words, as filed with NHTSA. Unverified reports; NHTSA removes personal details before publishing.
This last Monday, September 28, the Active head restraint in headrest broke/blew out and exploded into my head while driving on street (no collision, pothole, bump or jarring) causing pain, panic, and avoidance maneuver. Worried it will happen again possibly to someone else in passenger seat, and I am afraid to drive the car. Apparently there is an active 10 year extended warranty out for this issue, but the car may not be in that 10 year window. Still need to check with dealer, and has not been inspected except by us, but have serious doubts about their helping. This is a serious problem and should be a safety recall and replaced for free immediately. No warning lamps or messages before…
The radio is delaminating. This is a common complaint for jeep. They need to fix this problem
The engine / power cuts off with no warning causing steering to lock up to left & brakes lock up causing the vehicle to veer to the left and unable to use brake to stop vehicle. Happens randomly while driving which makes it unsafe to operate to drive.
I am filing this complaint regarding my 2022 Jeep Grand Cherokee and safety recall 89D (NHTSA Campaign 26V562000). My vehicle is currently experiencing abnormal driving behavior that has caused me to have a legitimate safety concern regarding the vehicleâs suspension. The vehicle does not drive normally, and I am concerned that the condition may be related to the component addressed by recall 89D. I have contacted both the dealership and the manufacturerâs recall/customer assistance department multiple times seeking to have the vehicle properly diagnosed and to determine whether it is safe to operate while the recall remedy remains unavailable. Initially, I was advised that I could ta…
The driverâs seatbelt sensor constantly goes off as not detecting that the seatbelt is buckled, while driving; this causes the alarm to continuously beep and also disables the airbag. Aside from the seatbelt issue, there is a standalone airbag issue that has been detected by the carâs health report multiple times. The drive shaft is also defective, causing the car to shake when the car hits 73 mph. The auto stop/start also disables on its own. I have taken it to the dealership to get all of this fixed but all issues have persisted. There are active recalls on these issues for other 2021 Jeep Grand Cherokees but they are not attached to my vehicle even though my vehicle has the same recal…
I was driving on the highway when the sunroof on my JGC exploded. I checked for a debris, ie rock, stick, inside the cabin and found none. There was no other damage to the auto other than the sunroof.
OnXXX at approximately 915 am I was making a LEFT hand turn across 3 lanes of 422, when the vehicle appeared to have a serious electrical failure and complete shut down as nothing on the vehicle was working and I was unable to immediately exit the vehicle. I was about 3 ft out into the intersection facing oncoming traffic going the opposite direction. The vehicle was towed to Preston Dodge/Jeep in New Castle PA. On Sept 16th I received a text message stating the problem had been fixed, the problem being "the positive terminal not being fully seated thus creating a powering down situation." I picked the vehicle up, and another significant electrical incident occurred at 3am on XXX while drivi…
The tire pressure monitor system, the egr cooler. I had to change the egr the thermostat twice the engine the radiator the water pump and two oxygen sensors. The egr cooler is not recalled for my year but my truck was doin the same thing. The car still has a burning oil smell when the heat is on and the air donât work
Repair instructions and other communications the manufacturer sent dealers about known issues. A TSB is not a recall, and the repair is usually free only while the car is under warranty; ask your dealer for the bulletin number.
Umbrella Valve Seal Missing From Cylinder Head Cover Vehicle may exhibit a MIL-ON. SYMPTOM: Upon inspection the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have set: â P0300-00 - Random/Multiple Cylinder Misfire Detected. â P0301-00 - Cylinder 1 Misfire. â P0302-00 - Cylinder 2 Misfire. â P0303-00 - Cylinder 3 Misfire. â P0304-00 - Cylinder 4 Misfire. This bulletin involves inspecting for a missing umbrella valve seal on the underside of the cylinder head cover and, if necessary, replacing the cylinder head cover.
APPLIQUE - FRONT DOOR
R1H Radio U41.10 Software Update - Dealer Option Customers may experience one or more of the following: SYMPTOM: â **Speakers may emit a humming, screeching, buzzing, clicking, or bass noise (not related to the amplifier).** â FCW OFF light ON with no DTCs and can't turn off. â Blank screen and then reboot every 2 minutes and 40 seconds. (Rearview Camera Functions Normally). â Paddle shifters not working/no longer a setting. â Autolocks not working. â Auto headlights not working. â AM station not working (Appears some of the vehicles PROXI defaults to "1" which is absent for AM).
Incorrect Fuel Tank Installed Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): â P062A-00 - Fuel Pump "A" Control Circuit Range/Performance. No customer facing symptoms are reported other than the MIL illumination. This bulletin involves inspecting the fuel tank part number and possibly replacing the fuel pump assembly.
Auto Emergency Braking (AEB) Unavailable â Service Required Message In Cluster
MIL-On and/or Engine Oil Leak
Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932AE / 52124934AE / 68064343AC Purpose The Star Parts Catalog has been updated to support component-level repair of the Quadra-Lift air suspension system. Replace only the component confirmed failed through diagnostics. Avoid replacing the complete assembly when an individual service component can correct the concern. Available Service Components Part Number Description R8572790AA Air Suspension Compressor 68087233AA Air Suspension Valve Block 52124932AE Fro
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
EVAPORATOR - AIR CONDITIONING
EVAPORATOR - AIR CONDITIONING
Radio Over The Air Update to U43.17 R1H Software Version (FOTA) Customers may experience one or more of the following: - Navigation Stability - Android Auto & Carplay stability & connectivity - Power management app - Distorted/glitchy display prior to startâup animation - Text appearance display - Widget incorrect display - Turn signal blind spot response timing - Audio cut out - Drive Modes selection - Park assist Guidelines selction
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
NHTSA’s Office of Defects Investigation opens these when complaints point to a possible safety defect. Many end in a recall.
On June 8, 2023, Fiat Chrysler Automobiles US, LLC (FCA) filed Safety Recall 23V-413 affecting certain 2022â2023 Jeep Grand Cherokee and2021â2023 Jeep Grand Cherokee L vehicles to address rear coil springs that may not have been properly installed during vehicle production. An improperly installed rear coil spring may detach while the vehicle is in motion, creating a road hazard that can increase the risk of a crash for following motorists and may result in injury to other road users. Since
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 20
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-spe
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation to investigate complaints alleging improper retraction of the front seat belts (driver or passenger) due to the plastic guide of the D-ring cracking in model year (MY) 2014 Jeep Grand Cherokee vehicles. The purpose of the investigation was to understand the scope, frequency and safety related consequence of the alleged defect. The subject condition occurs when the plastic material encapsulating the metal substructure of
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deploy
On April 22, 2016, Fiat Chrysler Automotive US LLC, (FCA) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in unattended vehicle rollaway with the engine running in approximately 811,586 model year (MY) 2012 to 2014 Dodge Charger and Chrysler 300 vehicles and MY 2014 to 2015 Jeep Grand Cherokee vehicles equipped with 8-speed transmissions and a monostable gear selector (NHTSA Recall #16V-240, FCA Recall #S27). According to FCA's DIR, The existing strategi
The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are equipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shi
Source: NHTSA Office of Defects Investigation public data (complaints, manufacturer communications, investigations), model years 2010 and later. Had a safety problem? Report it to NHTSA.
In complaints filed with NHTSA for model years 2010–2027, owners most often name: electrical system, engine, power train. 12,094 complaints are on record.
No. A complaint is an unverified report from an owner. A technical service bulletin (TSB) is the manufacturer telling dealers how to fix a known issue; it is not a safety recall and is usually covered only under warranty. A recall is a formal safety action, and its repair is free.
File a vehicle safety complaint at NHTSA.gov. NHTSA reads every report, and patterns of complaints are what open defect investigations and, eventually, recalls.
