RAM 3500 (2025) recall: Inaccurate gear display risks crashes
Chrysler recalls 2025 RAM 3500s with inaccurate gear display that may cause unexpected movement and crashes. Owners must update software free via dealer by May 22, 2025.
Use caution until it’s fixed
An inaccurate gear selection display may mislead the driver as to what gear is actually selected, leading to unexpected vehicle movement and increasing the risk of a crash.
Contact the company
What happened, in plain English
Chrysler is recalling 2025 RAM 3500 trucks with a faulty gear display that could lead to unexpected vehicle movement and crashes. This affects vehicles with a 3.5-inch cluster and column shifter. The fix involves a free software update at dealerships. Read more at govinfonow.com/recall/82112-ram-3500-2025-recall-inaccurate-gear-display-risks-crashes.
Source Summary by GovInfoNow · govinfonow.com/recall/82112-ram-3500-2025-recall-inaccurate-gear-display-risks-crashes · Updated September 23, 2026 · Official notice: NHTSA #25V297000
Cite this page
“RAM 3500 (2025) recall: Inaccurate gear display risks crashes.” GovInfoNow, updated September 23, 2026. https://govinfonow.com/recall/82112-ram-3500-2025-recall-inaccurate-gear-display-risks-crashes. Based on NHTSA recall #25V297000 (https://www.nhtsa.gov/recalls?nhtsaId=25V297000).
Why it’s dangerous
The software error causes the gear selection display to show the wrong gear. This can lead to the vehicle moving unexpectedly while the driver thinks it's in a different gear, increasing crash risk.
Who’s affected
Owners of 2025 RAM 3500 trucks with a 3.5-inch cluster and column shifter are affected. Drivers using these vehicles may face unexpected movement if the gear display is inaccurate.
How to tell if you have this one
Check if your 2025 RAM 3500 has a 3.5-inch cluster and column shifter. The recall was notified to owners via mail on May 22, 2025.
- Brand
Chrysler- Category
Vehicle
What to do — step by step
Update Software
Dealers will update the cluster software for free to fix the gear display error.
Contact Customer Service
Call Chrysler customer service at 800-853-1403 for assistance with the recall.
What NHTSA says to do
Dealers will update the cluster software, free of charge. Owner notification letters were mailed May 22, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 36C.
How this recall unfolded
Recall timeline
Owners were mailed letters 14 days after NHTSA received the defect report.
- NHTSA received the defect report
- Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Contact Chrysler
We’ve drafted a message you can send Chrysler to request your refund or repair — edit it as you like.
Subject: Recall 25V297000 — Chrysler RAM 3500 (2025) recall: Inaccurate gear display risks crashes Hello, I own a RAM 3500 (2025) recall: Inaccurate gear display risks crashes that is covered by recall 25V297000 from Chrysler. The official recall notice states: Dealers will update the cluster software, free of charge. Owner notification letters were mailed May 22, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 36C. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #25V297000 (May 8, 2025)
- Plain-language summary written by qwen3:4b on September 23, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.