Stop using nowVehicle recall · NHTSA · Published December 18, 2024
Mercedes-Benz 2025 E 350 Recall: Rear Axle Carrier Failure Risk
Mercedes-Benz recalls 2025 E 350 models with potential rear axle carrier failure causing loss of vehicle control. Owners must stop driving until repairs are done.
“Mercedes-Benz 2025 E 350 Recall: Rear Axle Carrier Failure Risk.” GovInfoNow, updated August 17, 2026. https://govinfonow.com/recall/82082-mercedes-benz-2025-e-350-recall-rear-axle-carrier-failure. Based on NHTSA recall #24V941000 (https://www.nhtsa.gov/recalls?nhtsaId=24V941000).
NHTSA announced on December 18, 2024, that Mercedes-Benz USA is recalling certain 2025 E-Class vehicles due to a rear axle carrier failure risk. Owners are advised not to drive their vehicles until dealers replace the rear axle carrier free of charge.
How to tell if you have it
Mercedes-Benz E 350 4MATIC, 2025
Mercedes-Benz E 350, 2025
Mercedes-Benz E 450 4MATIC ALL-TERRAIN, 2025
Mercedes-Benz E 450 4MATIC, 2025
What to do
Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will replace the rear axle carrier, free of charge. Owner notification letters were mailed January 22, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
The hazard
The camber strut bracket may have been improperly welded onto the rear axle carrier, possibly resulting in separation of the bracket from the rear axle carrier. This failure can cause a sudden loss of vehicle handling and control, increasing the risk of a crash.
Context
GovInfoNow's records show Mercedes-Benz USA, LLC has 66 other recalls on record since 2016-05-17. Other recent recalls include a 2026-10-02 Mercedes S-Class recall for front brake hose leak risk, a 2026-07-24 Mercedes-Benz AMG GLA 35 recall for vehicle rollaway risk, and a 2026-06-02 Mercedes-Benz EQB 300 4MATIC recall for fire risk from the electrical system. Other recent recalls of similar products include a 2025-11-05 Freightliner Business Class M2 suspension recall, a 2026-07-08 Toyota Grand Highlander power train recall, and a 2026-05-19 Hyundai Ioniq 5 suspension recall.
How to tell if you have this one
Check if your vehicle is a 2025 E 350, E 350 4MATIC, E 450 4MATIC, or E450 4MATIC station wagon. The recall was notified to owners on January 22, 2025.
Brand
Mercedes-Benz
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Stop Using Vehicle Now
Do not drive your vehicle until the rear axle carrier is replaced by a Mercedes-Benz dealer.
Contact Customer Service
Call Mercedes-Benz USA customer service at 1-800-367-6372 to schedule a repair.
Official remedy
What NHTSA says to do
Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will replace the rear axle carrier, free of charge. Owner notification letters were mailed January 22, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024120015.
How this recall unfolded
Recall timeline
Owners were mailed letters 35 days after NHTSA received the defect report.
1NHTSA received the defect report
2Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Take action
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 24V941000 — Mercedes-Benz 2025 E 350 Recall: Rear Axle Carrier Failure Risk
Hello,
I own a Mercedes-Benz 2025 E 350 Recall: Rear Axle Carrier Failure Risk that is covered by recall 24V941000 from Mercedes-Benz.
The official recall notice states: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will replace the rear axle carrier, free of charge. Owner notification letters were mailed January 22, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024120015.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 17, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.