Use cautionVehicle recall · NHTSA · Published June 5, 2025
Mercedes-Benz EQS SUV 580 4MATIC 2025: Back Over Prevention Recall
Mercedes-Benz recalls 2022-2025 EQS SUV models due to AVAS software causing incorrect reverse sounds, risking pedestrian crashes. Owners must update software free via dealer.
“Mercedes-Benz EQS SUV 580 4MATIC 2025: Back Over Prevention Recall.” GovInfoNow, updated September 23, 2026. https://govinfonow.com/recall/82078-mercedes-benz-eqs-suv-580-4matic-2025-back-over-prevention. Based on NHTSA recall #25V366000 (https://www.nhtsa.gov/recalls?nhtsaId=25V366000).
Mercedes-Benz USA, LLC recalled certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles after the National Highway Traffic Safety Administration announced the recall on June 5, 2025. The vehicles may emit an incorrect sound while reversing, failing to alert pedestrians and increasing crash risk. Dealers will update the Acoustic Vehicle Alerting System software free of charge.
How to tell if you have it
MERCEDES-BENZ AMG EQE 53 4MATIC, 2025
MERCEDES-BENZ EQE 350+, 2023-2024
MERCEDES-BENZ EQE 500 4MATIC, 2023-2024
MERCEDES-BENZ EQE SUV 350 4MATIC, 2023-2025
MERCEDES-BENZ EQE SUV 350+, 2023-2025
MERCEDES-BENZ EQE SUV 500 4MATIC, 2023-2025
MERCEDES-BENZ EQS 450 4MATIC, 2023-2024
MERCEDES-BENZ EQS 450+, 2022-2024
MERCEDES-BENZ EQS 580 4MATIC, 2022-2023
MERCEDES-BENZ EQS SUV 450 4MATIC, 2023-2025
MERCEDES-BENZ EQS SUV 450+, 2023-2025
MERCEDES-BENZ EQS SUV 580 4MATIC, 2023-2025
MERCEDES-BENZ S 580 E 4MATIC, 2025
MERCEDES-MAYBACH EQS SUV 680 4MATIC, 2024-2025
What to do
Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
The hazard
According to NHTSA, a vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash. The software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. These vehicles fail to comply with Federal Motor Vehicle Safety Standard number 141.
Context
GovInfoNow's records show Mercedes-Benz USA, LLC has 66 other recalls on record since 2016-05-17. Other recent recalls of similar products include Chevrolet Equinox EV (2025) Recall: Pedestrian Alert Sound Failure Risk (2025-12-18), Mercedes-Benz Sprinter 2500 (2025) Recall: Forward Collision Avoidance System Failure (2025-10-17), and Toyota 2023 Corolla Cross Hybrid: Pedestrian Warning Sound Failure Risk (2026-03-31). NHTSA has received 7 owner complaints for the 2023 MERCEDES-BENZ EQE 350+ with a latest receipt date of 2026-09-03, and 8 owner complaints for the 2024 MERCEDES-BENZ EQE 350+ with a latest receipt date of 2026-07-06.
How to tell if you have this one
Check if your vehicle is a 2022-2025 Mercedes-Benz EQS SUV model. The recall covers specific models listed in the official notice.
Brand
Mercedes-Benz
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Update AVAS Software
Dealers will update the vehicle's Acoustic Vehicle Alerting System software for free to fix the incorrect reverse sound issue.
Contact Customer Service
Call MBUSA at 1-800-367-6372 to confirm your vehicle is affected and schedule the software update.
Official remedy
What NHTSA says to do
Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.
How this recall unfolded
Recall timeline
Owners were mailed letters 57 days after NHTSA received the defect report.
1NHTSA received the defect report
2Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Subject: Recall 25V366000 — Mercedes-Benz EQS SUV 580 4MATIC 2025: Back Over Prevention Recall
Hello,
I own a Mercedes-Benz EQS SUV 580 4MATIC 2025: Back Over Prevention Recall that is covered by recall 25V366000 from Mercedes-Benz.
The official recall notice states: Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on September 23, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.