MERCEDES-BENZ EQS SUV 580 4MATIC (2025) recall — Electrical System
Mercedes-Benz recalls 2024-2025 EQS SUV models with potential sudden power loss due to battery software. Owners must update software via dealer to prevent crash risk.
Use caution until it’s fixed
A sudden loss of drive power increases the risk of a crash.
Contact the company & request your remedy
What happened, in plain English
Mercedes-Benz is recalling certain 2024-2025 EQS SUV models that may experience sudden loss of drive power, increasing crash risk. The issue is caused by a software problem in the battery management system that can cause the high-voltage battery to shut down. Read more at govinfonow.com/recall/82077-mercedes-benz-eqs-suv-580-4matic-2025-risk-of-sudden.
Source Summary by GovInfoNow · govinfonow.com/recall/82077-mercedes-benz-eqs-suv-580-4matic-2025-risk-of-sudden · Updated September 23, 2026 · Official notice: NHTSA #24V372000
Cite this page
“Mercedes-Benz EQS SUV 580 4MATIC 2025: Risk of sudden power loss causing crash.” GovInfoNow, updated September 23, 2026. https://govinfonow.com/recall/82077-mercedes-benz-eqs-suv-580-4matic-2025-risk-of-sudden. Based on NHTSA recall #24V372000 (https://www.nhtsa.gov/recalls?nhtsaId=24V372000).
Why it’s dangerous
The battery management system software may cause the high-voltage battery to shut down unexpectedly. This sudden loss of drive power can lead to a crash if the vehicle is in motion and the driver needs to maintain control.
Who’s affected
Owners of 2024-2025 Mercedes-Benz EQS SUV models with the specific 580 4MATIC trim and other listed trims are affected. Drivers of these vehicles are most at risk due to potential sudden power loss during operation.
How to tell if you have this one
Check if your vehicle is listed in the recall notice: 2024-2025 EQS SUV models with 580 4MATIC trim or other specific trims mentioned in the recall notice. The recall was notified to owners via mail on July 5, 2024.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Update Battery Software
Dealers will update the battery management system software for free to prevent sudden power loss.
Contact Customer Service
Owners can contact Mercedes-Benz USA customer service at 1-800-367-6372 for assistance with the recall.
What NHTSA says to do
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Questions people ask
Why is this recall happening?
The battery management system software may cause the high-voltage battery to shut down, leading to sudden loss of drive power and increased crash risk.
How can I check if my vehicle is affected?
Check if your vehicle is listed in the recall notice: 2024-2025 EQS SUV models with 580 4MATIC trim or other specific trims mentioned in the recall notice.
What should I do if I have the affected vehicle?
Dealers will update the battery management system software for free to prevent sudden power loss. Owners can also contact Mercedes-Benz USA customer service at 1-800-367-6372.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 24V372000 — Mercedes-Benz Mercedes-Benz Hello, I own a Mercedes-Benz that is covered by recall 24V372000 from Mercedes-Benz. The official recall notice states: Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Similar recalls
Keep exploring
From people who’ve dealt with this
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #24V372000 (May 28, 2024)
- Plain-language summary written by qwen3:4b on September 23, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.