Nissan is recalling 2025 Infiniti QX80 vehicles with a rearview camera software error that may cause the camera image to not display when shifting into reverse, increasing crash risk. Owners must update software via dealer or over-the-air update.
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Nissan is recalling certain 2025 Infiniti QX80 vehicles because a software error can cause the rearview camera image to not display when shifting into reverse. This reduces the driver's view behind the vehicle, increasing the risk of a crash. The fix involves updating the vehicle's software for free through a dealer or over-the-air update.
The software error causes the rearview camera image to not display when the vehicle is shifted into reverse. This reduces the driver's view behind the vehicle, increasing the risk of a crash. The issue fails to meet federal safety standards for rear visibility.
Owners of 2025 Infiniti QX80 vehicles are affected. Drivers who shift into reverse without seeing the rearview camera image are at risk of crashing.
Check if your 2025 Infiniti QX80 has a rearview camera that doesn't display when shifting into reverse. The recall covers vehicles with specific VINs that will be searchable on NHTSA.gov starting December 12, 2025.
Contact Nissan or Infiniti customer service to schedule a software update via dealer or over-the-air update.
The IVI system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 2, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's customer service at 1-800-662-6200. Nissan's numbers for this recall are R25D6, R25D5, and R25D7. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning December 12, 2025.
Check if your 2025 Infiniti QX80 has a rearview camera that doesn't display when shifting into reverse. The recall covers vehicles with specific VINs that will be searchable on NHTSA.gov starting December 12, 2025.
The IVI system software will be updated by a dealer or through an over-the-air update, free of charge.
The software update can be completed at any time through a dealer or over-the-air update, but owners must act to prevent the hazard.
We’ve drafted a message you can send Infiniti to request your refund or repair — edit it as you like.
Subject: Recall 25V821000 — Infiniti Infiniti Hello, I own a Infiniti that is covered by recall 25V821000 from Infiniti. The official recall notice states: The IVI system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 2, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's customer service at 1-800-662-6200. Nissan's numbers for this recall are R25D6, R25D5, and R25D7. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning December 12, 2025. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
