Ford is recalling 2025 Explorer vehicles with a powertrain control module issue that may cause rollaway in park or engine stalls, increasing crash risk. Owners must contact Ford for free software update.
A damaged park system can result in a vehicle rollaway when the vehicle is placed in park without the parking brake applied. An engine stall while driving can result in a sudden loss of drive power. Either of these scenarios can increase the risk of a crash.
Ford is recalling certain 2025 Explorer vehicles because a faulty powertrain control module can cause the vehicle to roll away when in park without the parking brake applied or lead to sudden engine stalls while driving. This increases the risk of a crash.
The powertrain control module may reset while driving, which can damage the park system or cause an engine stall. If the vehicle is in park without the parking brake applied, it could roll away. Engine stalls while driving may cause sudden loss of drive power, increasing crash risk.
Owners of 2025 Ford Explorer vehicles are affected. Drivers who frequently park without applying the parking brake are at higher risk.
This recall applies to 2025 Ford Explorer vehicles. Owners received notification letters mailed June 6, 2025. The recall number is 25S35.
Call Ford customer service at 1-866-436-7332 to schedule a software update for free.
Dealers will update the powertrain control module software at no cost to fix the issue.
Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S35.
The powertrain control module may reset while driving, which can damage the park system or cause an engine stall.
This recall applies to 2025 Ford Explorer vehicles. Owners received notification letters mailed June 6, 2025.
Contact Ford customer service at 1-866-436-7332 to schedule a free software update at a dealer.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 25V239000 — Ford Ford Hello, I own a Ford that is covered by recall 25V239000 from Ford. The official recall notice states: Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S35. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
