Ford recalls 2025 Explorer vehicles with rearview camera image loss at 10+ MPH, risking reduced rear visibility and crashes. Free OTA update or dealer fix available.
The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.
Ford is recalling 2025 Explorer vehicles because the rearview camera may stop working when going over 10 mph, making it harder to see behind the vehicle and increasing crash risk. This issue could lead to accidents if drivers don't notice obstacles.
The rearview camera image fails when vehicle speed reaches 10 mph or higher, reducing the driver's ability to see behind the vehicle. This can cause crashes if the driver doesn't notice obstacles while reversing.
Owners of 2025 Ford Explorer vehicles are affected. Drivers most at risk are those who frequently reverse at speeds above 10 mph, such as in tight parking situations.
Check for 2025 Explorer vehicles. The issue occurs when reversing at speeds over 10 mph, so it affects all 2025 models with this feature.
Contact Ford customer service at 1-866-436-7332 to schedule an over-the-air software update or dealer service.
The accessory protocol interface module (APIM) software will be updated through an over-the-air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed on March 28, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C34.
The recall states the rearview camera image may fail when vehicle speed reaches 10 mph or greater, but the exact cause isn't specified in the notice.
All 2025 Ford Explorer vehicles are affected; the issue occurs when reversing at speeds over 10 mph.
The recall notice does not specify a deadline for the software update or repair.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 24V801000 — Ford Ford Hello, I own a Ford that is covered by recall 24V801000 from Ford. The official recall notice states: The accessory protocol interface module (APIM) software will be updated through an over-the-air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed on March 28, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C34. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
