Use cautionVehicle recall · NHTSA · Published September 7, 2024
Mercedes-Benz Sprinter 1500 (2024) Suspension Recall: Risk of Loss of Vehicle Control
Daimler Vans USA recalls certain 2023-2024 Mercedes-Benz Sprinter 1500 vehicles due to potential rear axle shifting causing loss of vehicle control. Owners must have spring U-bolts replaced at no cost by dealers.
Mercedes-Benz is recalling certain 2023-2024 Sprinter 1500 vehicles because spring U-bolts may have reduced strength from improper heat treatment, which could cause the rear axle to shift and lead to loss of vehicle control. This recall is important because it addresses a potential safety risk that could increase crash risk during normal driving. Read more at govinfonow.com/recall/81830-mercedes-benz-sprinter-1500-2024-suspension-recall-risk-of-loss.
“Mercedes-Benz Sprinter 1500 (2024) Suspension Recall: Risk of Loss of Vehicle Control.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/81830-mercedes-benz-sprinter-1500-2024-suspension-recall-risk-of-loss. Based on NHTSA recall #24V517000 (https://www.nhtsa.gov/recalls?nhtsaId=24V517000).
Daimler Vans USA, LLC is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles due to a suspension defect that can cause the rear axle to shift, increasing crash risk. The National Highway Traffic Safety Administration announced the recall on Sept. 7, 2024. Dealers will replace the spring U-bolts free of charge.
How to tell if you have it
Mercedes-Benz Sprinter 1500, 2023-2024
Mercedes-Benz Sprinter 2500, 2023-2024
Mercedes-Benz Sprinter 3500, 2023-2024
Mercedes-Benz Sprinter 4500, 2023-2024
What to do
Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267.
The hazard
An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Context
GovInfoNow's records show Daimler Vans USA, LLC has 102 other recalls on record since Feb. 18, 2016. Other recent recalls include a Mercedes-Benz Metris air bag issue (June 2, 2026), a rearview camera defect (Nov. 7, 2025), and a forward collision avoidance system failure (Oct. 17, 2025). Similar recent recalls of similar products include a Mercedes-Benz S 560 power train recall (March 4, 2026), a Mazda CX-50 suspension recall (Oct. 29, 2025), and a Tesla Model Y suspension recall (Sept. 1, 2026).
How to tell if you have this one
Check if your vehicle is a 2023-2024 Mercedes-Benz Sprinter 1500. The recall was notified to owners via mail on August 23, 2024.
Brand
Mercedes-Benz
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Contact Dealer for Replacement
Dealers will replace the spring U-bolts at no cost to fix the potential issue with rear axle alignment.
Check Notification Status
You should have received a notification letter from DVUSA by August 23, 2024, confirming this recall.
August 23, 2024
Official remedy
What NHTSA says to do
Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
How this recall unfolded
Recall timeline
2 dated steps over 15 days.
1Owner letters mailed
2NHTSA received the defect report
Dates from the agency record only; steps without a date are left out.
Take action
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 24V517000 — Mercedes-Benz Sprinter 1500 (2024) Suspension Recall: Risk of Loss of Vehicle Control
Hello,
I own a Mercedes-Benz Sprinter 1500 (2024) Suspension Recall: Risk of Loss of Vehicle Control that is covered by recall 24V517000 from Mercedes-Benz.
The official recall notice states: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.