Ford 2024 Nautilus: Blank Display Risk Increases Crash Risk
Ford recalls 2024 Nautilus vehicles with blank instrument displays that may cause loss of speedometer and warning lights, increasing crash risk. Owners must update software via dealer or OTA update.
Use caution until it’s fixed
A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.
Contact the company
What happened, in plain English
Ford is recalling certain 2024 Nautilus vehicles because their multimedia software can cause the instrument display to go blank, potentially hiding critical speed and warning information. This increases the risk of a crash due to reduced visibility and safety information. Read more at govinfonow.com/recall/81808-ford-2024-nautilus-blank-display-risk-increases-crash-risk.
Source Summary by GovInfoNow · govinfonow.com/recall/81808-ford-2024-nautilus-blank-display-risk-increases-crash-risk · Updated October 4, 2026 · Official notice: NHTSA #25V337000
Cite this page
“Ford 2024 Nautilus: Blank Display Risk Increases Crash Risk.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/81808-ford-2024-nautilus-blank-display-risk-increases-crash-risk. Based on NHTSA recall #25V337000 (https://www.nhtsa.gov/recalls?nhtsaId=25V337000).
Why it’s dangerous
The software can cause the instrument display to reboot, resulting in a blank screen. This means critical safety information like speedometer and warning lights may disappear, increasing crash risk. A missing rearview camera display also reduces visibility behind the vehicle.
Who’s affected
Owners of 2024 Ford Nautilus vehicles are affected. Drivers with the issue may face reduced visibility and safety information during driving.
How to tell if you have this one
Check for 2024 Ford Nautilus vehicles. The issue occurs when the instrument display goes blank, causing loss of speedometer and warning lights.
- Brand
Ford- Category
Vehicle
What to do — step by step
Update Software
Contact a Ford dealer or use an over-the-air update to fix the software issue.
What NHTSA says to do
The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C21.
How this recall unfolded
Recall timeline
Owners were mailed letters 2 months after NHTSA received the defect report.
- NHTSA received the defect report
- Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Contact Ford
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 25V337000 — Ford 2024 Nautilus: Blank Display Risk Increases Crash Risk Hello, I own a Ford 2024 Nautilus: Blank Display Risk Increases Crash Risk that is covered by recall 25V337000 from Ford. The official recall notice states: The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C21. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #25V337000 (May 23, 2025)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.