Use cautionVehicle recall · NHTSA · Published October 10, 2024
Kia EV9 (2024-2025) Recall: Instrument Panel Screen Failure Risk
Kia recalls certain 2024-2025 EV9 vehicles due to potential instrument panel screen failure, which could increase crash risk. Owners must update software via dealer or OTA to fix the issue.
An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Kia is recalling some 2024-2025 EV9 electric vehicles because a software error might cause the instrument panel to stop showing critical speed or warning information. This could increase the risk of a crash if drivers don't see important safety alerts. Read more at govinfonow.com/recall/81794-kia-ev9-2024-2025-recall-instrument-panel-screen-failure-risk.
“Kia EV9 (2024-2025) Recall: Instrument Panel Screen Failure Risk.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/81794-kia-ev9-2024-2025-recall-instrument-panel-screen-failure-risk. Based on NHTSA recall #24V757000 (https://www.nhtsa.gov/recalls?nhtsaId=24V757000).
Kia America, Inc. recalled certain 2024-2025 Kia EV9 vehicles due to an instrument panel screen that may fail to display critical safety information, according to the National Highway Traffic Safety Administration (NHTSA). The recall was announced on October 10, 2024.
How to tell if you have it
Kia EV9, 2024-2025
What to do
The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owners may contact Kia Customer Service at 1-800-333-4542.
The hazard
An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Context
GovInfoNow's records show Kia America, Inc. has 67 other recalls on record since August 12, 2022. Other recent recalls of similar products include Dodge Charger EV 2025: Instrument Panel Failure Risk (April 23, 2026), Mercedes-Benz GLC 350 E 4MATIC (2025) Recall: Instrument Panel Failure Risk (May 1, 2026), and Hyundai Tucson Hybrid 2025: Instrument Panel Display Failure Risk (June 24, 2026).
How to tell if you have this one
Check if your vehicle is a 2024-2025 Kia EV9. The recall was notified to owners via mail on October 25, 2024.
Brand
Kia
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Update Software
Contact Kia Customer Service at 1-800-333-4542 or have your dealer update the instrument cluster software for free.
Official remedy
What NHTSA says to do
The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
How this recall unfolded
Recall timeline
Owners were mailed letters 15 days after NHTSA received the defect report.
1NHTSA received the defect report
2Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Take action
Contact Kia
We’ve drafted a message you can send Kia to request your refund or repair — edit it as you like.
Subject: Recall 24V757000 — Kia EV9 (2024-2025) Recall: Instrument Panel Screen Failure Risk
Hello,
I own a Kia EV9 (2024-2025) Recall: Instrument Panel Screen Failure Risk that is covered by recall 24V757000 from Kia.
The official recall notice states: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.