Use cautionVehicle recall · NHTSA · Published May 15, 2025
Keystone 2024-2025 Voltage Trailers: Steps May Detach Risking Injury
Keystone is recalling certain 2024-2025 Voltage travel trailers due to steps that may detach while in use, increasing injury risk. Owners will receive free bracket repairs by July 7, 2025.
“Keystone 2024-2025 Voltage Trailers: Steps May Detach Risking Injury.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/81784-keystone-2024-2025-voltage-trailers-steps-may-detach-risking-injury. Based on NHTSA recall #25V321000 (https://www.nhtsa.gov/recalls?nhtsaId=25V321000).
NHTSA announced on May 15, 2025, that Keystone RV Company is recalling certain 2024-2025 Voltage, Fuzion, Springdale, Retreat, Residence, Hideout, and Raptor travel trailers because steps may detach while in use. Dealers will install a new bracket and hardware free of charge.
How to tell if you have it
Keystone Voltage, 2024-2025
Keystone Fuzion, 2025
Keystone Springdale, 2025
Keystone Retreat, 2025
Keystone Residence, 2025
Keystone Hideout, 2025
Keystone Raptor, 2024
What to do
Dealers will install a new bracket and hardware, free of charge. Owner notification letters are expected to be mailed July 7, 2025. Owners may contact Keystone customer service at 1-866-425-4369.
The hazard
The clip-on bracket mounting bolts may come loose, allowing the steps to detach while in use, which increases the risk of injury.
Context
GovInfoNow's records show Keystone RV Company has 147 other recalls on record since June 18, 2009. Recent Keystone recalls include a May 18, 2026 notice for loose shock bolts and an April 2, 2026 alert for underbelly detachment risks. Other recent recalls of similar products include Alliance Paradigm RVs suspension bolt issues (May 26, 2026), Brinkley Model Z broken bolts (May 22, 2026), and ATC RM900 trailer hitches (Sept. 25, 2026).
How to tell if you have this one
Check for 2024-2025 Voltage models including 4135, 4225, Fuzion, Springdale 266DECK, Retreat 391FSRL, and others listed in the recall notice. The steps may have a removable assembly with a clip-on bracket.
Brand
Keystone
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Contact Customer Service
Call Keystone at 1-866-425-4369 to schedule a free repair for the step bracket.
Check for Notification Letter
Expect a notification letter by July 7, 2025, which will include instructions for the repair.
July 7, 2025
Official remedy
What NHTSA says to do
Dealers will install a new bracket and hardware, free of charge. Owner notification letters are expected to be mailed July 7, 2025. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 25-468.
How this recall unfolded
Recall timeline
1NHTSA received the defect report
2Owner letters expected (expected, per the notice)
Dates from the agency record only; steps without a date are left out.
Take action
Contact Keystone
We’ve drafted a message you can send Keystone to request your refund or repair — edit it as you like.
Subject: Recall 25V321000 — Keystone 2024-2025 Voltage Trailers: Steps May Detach Risking Injury
Hello,
I own a Keystone 2024-2025 Voltage Trailers: Steps May Detach Risking Injury that is covered by recall 25V321000 from Keystone.
The official recall notice states: Dealers will install a new bracket and hardware, free of charge. Owner notification letters are expected to be mailed July 7, 2025. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 25-468.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.