Ford 2024 Explorer Hybrid Recall: Fire Risk from Battery Short Circuit
Ford is recalling 2024 Explorer hybrids with a potential fire risk due to battery cable chafing. Owners must contact Ford for free repairs to prevent fire.
Use caution until it’s fixed
A short circuit increases the risk of a fire.
Contact the company
What happened, in plain English
Ford is recalling 2024 Explorer vehicles with hybrid systems because a battery cable can chafe and cause a short circuit, increasing fire risk. This fix is free and must be done by dealers to prevent potential fires. Read more at govinfonow.com/recall/81678-ford-2024-explorer-hybrid-recall-fire-risk-from-battery-short.
Source Summary by GovInfoNow · govinfonow.com/recall/81678-ford-2024-explorer-hybrid-recall-fire-risk-from-battery-short · Updated October 4, 2026 · Official notice: NHTSA #24V685000
Cite this page
“Ford 2024 Explorer Hybrid Recall: Fire Risk from Battery Short Circuit.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/81678-ford-2024-explorer-hybrid-recall-fire-risk-from-battery-short. Based on NHTSA recall #24V685000 (https://www.nhtsa.gov/recalls?nhtsaId=24V685000).
Why it’s dangerous
The 12-volt battery cable can chafe against the Belt-integrated Starter Generator (BiSG) in the vehicle, causing a short circuit. This short circuit increases the risk of fire, especially if the cable is damaged or exposed.
Who’s affected
Owners of 2024 Ford Explorer vehicles with hybrid systems are affected. Those who have not yet received the recall notification letter are most at risk.
How to tell if you have this one
Check if your 2024 Ford Explorer has a hybrid system with a 3.3L engine. The recall was notified to owners via mail on November 8, 2024.
- Brand
Ford- Category
Vehicle
What to do — step by step
Contact Ford Customer Service
Call 1-866-436-7332 to confirm your vehicle is affected and schedule a free repair.
Get Free Repair
Dealers will install a tie strap between the battery cable and high voltage cable at no cost to prevent short circuits.
What NHTSA says to do
Dealers will install a tie strap between the battery cable and high voltage cable, free of charge. Owner notification letters were mailed November 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S61.
How this recall unfolded
Recall timeline
Owners were mailed letters 56 days after NHTSA received the defect report.
- NHTSA received the defect report
- Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Contact Ford
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 24V685000 — Ford 2024 Explorer Hybrid Recall: Fire Risk from Battery Short Circuit Hello, I own a Ford 2024 Explorer Hybrid Recall: Fire Risk from Battery Short Circuit that is covered by recall 24V685000 from Ford. The official recall notice states: Dealers will install a tie strap between the battery cable and high voltage cable, free of charge. Owner notification letters were mailed November 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S61. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #24V685000 (September 13, 2024)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.