Mercedes-Benz Metris 2023: Rearview Camera Not Displaying Increases Crash Risk
Daimler Vans USA recalls 2020-2023 Mercedes-Benz Metris vehicles with rearview camera issues that may reduce driver visibility, increasing crash risk. Owners must contact dealers for free repairs.
Use caution until it’s fixed
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Contact the company
What happened, in plain English
Daimler Vans USA is recalling certain 2020-2023 Mercedes-Benz Metris vehicles because the rearview camera may not display properly, reducing the driver's view of what's behind the vehicle and increasing crash risk. This affects vehicles that fail to meet federal safety standards for rear visibility. Read more at govinfonow.com/recall/81482-mercedes-benz-metris-2023-rearview-camera-not-displaying-increases-crash.
Source Summary by GovInfoNow · govinfonow.com/recall/81482-mercedes-benz-metris-2023-rearview-camera-not-displaying-increases-crash · Updated October 4, 2026 · Official notice: NHTSA #25V463000
Cite this page
“Mercedes-Benz Metris 2023: Rearview Camera Not Displaying Increases Crash Risk.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/81482-mercedes-benz-metris-2023-rearview-camera-not-displaying-increases-crash. Based on NHTSA recall #25V463000 (https://www.nhtsa.gov/recalls?nhtsaId=25V463000).
Why it’s dangerous
The electrical connections for the infotainment system may not be properly secured, causing the rearview camera image to not display. This reduces the driver's view of what's behind the vehicle, increasing the risk of a crash. The issue violates federal safety standards for rear visibility.
Who’s affected
Owners of 2020-2023 Mercedes-Benz Metris vehicles are affected. Drivers of these vehicles are most at risk due to reduced rear visibility.
How to tell if you have this one
Check if your vehicle was manufactured between 2020 and 2023. The recall covers Mercedes-Benz Metris models with improper infotainment system connections.
- Brand
Mercedes-Benz- Category
Vehicle
What to do — step by step
Contact Dealer for Repair
Dealers will inspect and repair the infotainment system connection at no cost to you.
Check Notification Letter
You should have received a notification letter from Daimler Vans USA mailed November 11, 2025.
November 11, 2025
What NHTSA says to do
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
How this recall unfolded
Recall timeline
Owners were mailed letters 4 days after NHTSA received the defect report.
- NHTSA received the defect report
- Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 25V463000 — Mercedes-Benz Metris 2023: Rearview Camera Not Displaying Increases Crash Risk Hello, I own a Mercedes-Benz Metris 2023: Rearview Camera Not Displaying Increases Crash Risk that is covered by recall 25V463000 from Mercedes-Benz. The official recall notice states: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #25V463000 (November 7, 2025)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.