Use cautionVehicle recall · NHTSA · Published July 17, 2025
2023 Jeep Grand Cherokee L Seats Recall: Head Restraints May Not Lock
Chrysler recalls 2023 Jeep Grand Cherokee L vehicles with second-row seat head restraints that may not lock in upright position, increasing crash injury risk. Owners must have head restraints inspected and replaced by dealers.
“2023 Jeep Grand Cherokee L Seats Recall: Head Restraints May Not Lock.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/81424-2023-jeep-grand-cherokee-l-seats-recall-head-restraints-may. Based on NHTSA recall #25V472000 (https://www.nhtsa.gov/recalls?nhtsaId=25V472000).
Chrysler (FCA US, LLC) recalled 2023-2024 Jeep Grand Cherokee and Grand Cherokee L vehicles due to head restraint hazards, the National Highway Traffic Safety Administration announced on July 17, 2025. Dealers will inspect and replace second-row seat head restraints as necessary free of charge.
How to tell if you have it
Jeep Grand Cherokee L, 2023-2024
Jeep Grand Cherokee, 2023-2024
What to do
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403.
The hazard
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash, according to the NHTSA. These vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202 regarding head restraints.
Context
Chrysler (FCA US, LLC) has 416 other recalls on record since 2015-01-28. Other recent recalls of similar products include Grand Design 2025-2026 Lineage RV Seats Recall (2026-04-30), Mercedes-Benz 2026 GLC 300 Seat Belts Recall (2026-03-20), and Grand Design 2025-2026 Lineage Motorhomes: Loose Seat Base Risk in Crashes (2026-01-30).
How to tell if you have this one
Check if your vehicle is a 2023 Jeep Grand Cherokee L. The recall covers specific models that may have second-row seat head restraints that don't lock properly.
Brand
Chrysler
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Inspect Head Restraints
Dealers will inspect and replace second-row seat head restraints if necessary at no cost.
Official remedy
What NHTSA says to do
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
How this recall unfolded
Recall timeline
Owners were mailed letters 50 days after NHTSA received the defect report.
1NHTSA received the defect report
2Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Take action
Contact Chrysler
We’ve drafted a message you can send Chrysler to request your refund or repair — edit it as you like.
Subject: Recall 25V472000 — Chrysler 2023 Jeep Grand Cherokee L Seats Recall: Head Restraints May Not Lock
Hello,
I own a 2023 Jeep Grand Cherokee L Seats Recall: Head Restraints May Not Lock that is covered by recall 25V472000 from Chrysler.
The official recall notice states: Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.