Ford recalls 2023 Explorer vehicles with rearview camera that may display blue image when reversing, risking reduced rear visibility and crash risk. Fix available at dealerships.
A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Ford is recalling certain 2023 Explorer vehicles because a manufacturing error in the rearview camera wire harness can cause the camera to display a blue image when reversing. This reduces the driver's rear view, increasing crash risk. The fix involves a free repair at dealerships.
The rearview camera wire harness has a manufacturing defect that causes it to display a blue image on the SYNC screen when the vehicle is in reverse. This reduces the driver's rear view, potentially increasing the risk of a crash.
Owners of 2023 Ford Explorers with a standard rearview camera are affected. Drivers who reverse frequently are at higher risk due to potential reduced rear visibility.
Check if your 2023 Ford Explorer has a standard rearview camera. The issue occurs when the vehicle is placed in reverse, showing a blue image on the SYNC screen.
Call 1-866-436-7332 to confirm your vehicle is affected and schedule a repair.
Dealers will inspect and repair any loose splices in the rearview camera wire harness at no cost.
Dealers will inspect the rearview camera wire harness and repair any loose splices, free of charge. Owner notification letters were mailed November 2, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C31.
The rearview camera may display a blue image when the vehicle is placed in reverse due to a manufacturing error in the wire harness.
Yes, the repair involves fixing loose splices in the wire harness and is done by dealers at no cost.
Owner notification letters were mailed November 2, 2023.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 23V686000 — Ford Ford Hello, I own a Ford that is covered by recall 23V686000 from Ford. The official recall notice states: Dealers will inspect the rearview camera wire harness and repair any loose splices, free of charge. Owner notification letters were mailed November 2, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C31. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
