Chevrolet 2023 Express Recall: Risk of Unintended Movement
GM recalls 2022-2023 Chevrolet Express vehicles with faulty transmission software that may cause unintended movement or crashes. Owners must contact GM for free software update.
Use caution until it’s fixed
Rear wheel lock-up or moving in an unintended direction can increase the risk of a crash.
Contact the company
What happened, in plain English
GM is recalling certain 2022-2023 Chevrolet Express vehicles due to faulty transmission software that can cause unintended movement or crashes. This could lead to serious accidents if the vehicle shifts unexpectedly. Read more at govinfonow.com/recall/81277-chevrolet-2023-express-recall-risk-of-unintended-movement.
Source Summary by GovInfoNow · govinfonow.com/recall/81277-chevrolet-2023-express-recall-risk-of-unintended-movement · Updated October 4, 2026 · Official notice: NHTSA #24V839000
Cite this page
“Chevrolet 2023 Express Recall: Risk of Unintended Movement.” GovInfoNow, updated October 4, 2026. https://govinfonow.com/recall/81277-chevrolet-2023-express-recall-risk-of-unintended-movement. Based on NHTSA recall #24V839000 (https://www.nhtsa.gov/recalls?nhtsaId=24V839000).
Why it’s dangerous
The transmission control module software has a defect that can cause the vehicle to shift unexpectedly, lock wheels, or move in an unintended direction. This could lead to loss of control and crashes, especially during acceleration or deceleration.
Who’s affected
Owners of 2022-2023 Chevrolet Express vehicles are affected. Drivers using these vehicles without the software update may face unintended movement risks.
How to tell if you have this one
Check if your vehicle is a 2022-2023 Chevrolet Express. The recall was announced in December 2024 with owner notification letters mailed to affected owners.
- Brand
Chevrolet- Category
Vehicle
What to do — step by step
Contact GM Customer Service
Call 1-888-988-7267 to schedule a free software update for your vehicle.
Get Software Update
Dealers will update the transmission control module software calibration at no cost to fix the issue.
What NHTSA says to do
Dealers will update the transmission control module software calibration, free of charge. Owner notification letters were mailed December 9, 2024. Owners may contact GM customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242471620.
How this recall unfolded
Recall timeline
Owners were mailed letters 5 months after NHTSA received the defect report.
- NHTSA received the defect report
- Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Questions people ask
What happens if I don't get the update?
The vehicle may experience harsh shifting, reduced power, unintended deceleration, or rear wheel lockup, increasing crash risk.
Contact Chevrolet
We’ve drafted a message you can send Chevrolet to request your refund or repair — edit it as you like.
Subject: Recall 24V839000 — Chevrolet 2023 Express Recall: Risk of Unintended Movement Hello, I own a Chevrolet 2023 Express Recall: Risk of Unintended Movement that is covered by recall 24V839000 from Chevrolet. The official recall notice states: Dealers will update the transmission control module software calibration, free of charge. Owner notification letters were mailed December 9, 2024. Owners may contact GM customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242471620. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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Where this comes from
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
- Official source: NHTSA Recall #24V839000 (July 11, 2024)
- Plain-language summary written by qwen3:4b on October 4, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
- GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.