Use cautionVehicle recall · NHTSA · Published November 27, 2024
Audi Q5 (2023) Recall: High-Voltage Battery Fire Risk
Volkswagen recalls 2022-2023 Audi Q5 PHEV and 2022 Audi A7 PHEV vehicles due to high-voltage battery overheating risk. Owners must avoid charging until repairs are complete.
Volkswagen is recalling certain 2022-2023 Audi Q5 PHEV and 2022 Audi A7 PHEV vehicles because their high-voltage batteries can overheat and cause fire. Owners should not charge the vehicle until the battery is replaced or the software update is installed. Read more at govinfonow.com/recall/81234-audi-q5-2023-recall-high-voltage-battery-fire-risk.
“Audi Q5 (2023) Recall: High-Voltage Battery Fire Risk.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/81234-audi-q5-2023-recall-high-voltage-battery-fire-risk. Based on NHTSA recall #24V898000 (https://www.nhtsa.gov/recalls?nhtsaId=24V898000).
Volkswagen Group of America is recalling certain 2022-2023 Audi Q5 PHEV and 2022 Audi A7 PHEV vehicles due to a high-voltage battery overheating risk, the National Highway Traffic Safety Administration said on Nov. 27, 2024. Dealers will install diagnostic software as an interim remedy, with final repairs anticipated in the second quarter of 2025.
How to tell if you have it
Audi Q5, 2022-2023
Audi A7, 2022
What to do
Dealers will install advanced diagnostic software as the final remedy, anticipated to be available in the second quarter of 2025. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available.
The hazard
A high-voltage battery that overheats increases the risk of a fire. NHTSA has received owner complaints mentioning crashes and fires for these models, though these reports cover all problems, not only this defect.
Context
Volkswagen Group of America, Inc. has 276 other recalls on record since 2014-10-20. Other recent recalls of similar products include Volkswagen Audi Q3 (2019) Steering Recall (2026-10-14), Volkswagen ID.4 Recall (2026-09-30), and 2025 Volkswagen Tiguan Recall (2026-09-10). Other recent recalls of similar products include Volvo EX30 (2025) Recall (2026-01-02), Volvo EX30 (2025) recall (2026-02-20), and Mercedes-Benz EQB Recall (2025-12-19).
How to tell if you have this one
Check for the vehicle's year (2022-2023), model (Audi Q5 PHEV or Audi A7 PHEV), and if it was purchased between 2022 and 2023. The recall was announced in May 2025.
Brand
Volkswagen
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Stop Using Vehicle Until Repaired
Do not charge the vehicle until the battery is replaced or the software update is installed.
Contact Customer Service
Reach out to Volkswagen Audi customer service at 1-800-253-2834 for guidance on next steps.
Official remedy
What NHTSA says to do
Dealers will install advanced diagnostic software as the final remedy, anticipated to be available in the second quarter of 2025. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. Owner notification letters were mailed May 1, 2025. Owners may contact Volkswagen Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall has been replaced by NHTSA recall number 25V080.
How this recall unfolded
Recall timeline
Owners were mailed letters 5 months after NHTSA received the defect report.
1NHTSA received the defect report
2Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Subject: Recall 24V898000 — Volkswagen Audi Q5 (2023) Recall: High-Voltage Battery Fire Risk
Hello,
I own a Audi Q5 (2023) Recall: High-Voltage Battery Fire Risk that is covered by recall 24V898000 from Volkswagen.
The official recall notice states: Dealers will install advanced diagnostic software as the final remedy, anticipated to be available in the second quarter of 2025. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. Owner notification letters were mailed May 1, 2025. Owners may contact Volkswagen Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall has been replaced by NHTSA recall number 25V080.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.