Daimler Vans USA recalls 2022 Mercedes-Benz Sprinter 3500 vehicles with insufficiently bonded windows and lashing rails that may detach during crashes, increasing injury risk. Owners must have paint inspected and repaired free of charge.
An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
“Mercedes-Benz Sprinter 3500 (2022) Recall: Window and Lashing Rail Detachment Risk.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/81036-mercedes-benz-sprinter-3500-2022-recall-window-and-lashing-rail. Based on NHTSA recall #23V806000 (https://www.nhtsa.gov/recalls?nhtsaId=23V806000).
Daimler Vans USA, LLC is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles because insufficiently bonded windows or lashing rails may detach during a crash. The National Highway Traffic Safety Administration announced the recall on Jan. 12, 2023.
How to tell if you have it
Freightliner Sprinter 1500, 2021
Freightliner Sprinter 2500, 2021
Freightliner Sprinter 3500, 2021
Freightliner Sprinter 4500, 2021
Mercedes-Benz Sprinter 1500, 2021-2023
Mercedes-Benz Sprinter 2500, 2021-2023
Mercedes-Benz Sprinter 3500, 2021-2023
Mercedes-Benz Sprinter 4500, 2021-2023
What to do
Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Owners may contact DVUSA customer service at 1-877-762-8267.
The hazard
An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Context
GovInfoNow's records show Daimler Vans USA, LLC has 102 other recalls on record since Feb. 18, 2016. Other recent recalls include a Mercedes-Benz Metris air bag issue (June 2, 2026), a rearview camera defect (Nov. 7, 2025), and a forward collision avoidance system failure (Oct. 17, 2025). NHTSA received one owner complaint for the 2021 Freightliner Sprinter 3500 on Oct. 2, 2022.
How to tell if you have this one
Check if your vehicle was manufactured in 2022 and has a Mercedes-Benz Sprinter 3500 model. The recall covers vehicles where the topcoat paint formula may cause windows and lashing rails to be insufficiently bonded.
Brand
Mercedes-Benz
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Contact DVUSA Customer Service
Call 1-877-762-8267 to get information about the recall and repair options.
Have Paint Inspected
Dealers will inspect the paint adhesion and repair it as necessary at no cost.
Check for Repurchase Offer
If damage is extensive, DVUSA may offer to repurchase the vehicle.
Official remedy
What NHTSA says to do
Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.
How this recall unfolded
Recall timeline
Owners were mailed letters 22 months after NHTSA received the defect report.
1NHTSA received the defect report
2Interim owner letters mailed
3Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Take action
Contact Mercedes-Benz
We’ve drafted a message you can send Mercedes-Benz to request your refund or repair — edit it as you like.
Subject: Recall 23V806000 — Mercedes-Benz Sprinter 3500 (2022) Recall: Window and Lashing Rail Detachment Risk
Hello,
I own a Mercedes-Benz Sprinter 3500 (2022) Recall: Window and Lashing Rail Detachment Risk that is covered by recall 23V806000 from Mercedes-Benz.
The official recall notice states: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.