Keystone is recalling certain 2021 Crossroads Redwood trailers due to potential axle slippage causing poor handling and crash risk. Owners must have U-bolts tightened by dealers.
“Keystone 2021 Crossroads Redwood Trailers: Suspension Recall Risk.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/80532-keystone-2021-crossroads-redwood-trailers-suspension-recall-risk. Based on NHTSA recall #21V015000 (https://www.nhtsa.gov/recalls?nhtsaId=21V015000).
The National Highway Traffic Safety Administration announced on Jan. 20, 2021, that Keystone RV Company is recalling certain 2021 Crossroads Redwood recreational trailers due to a suspension hazard. Dealers will tighten the U-bolts free of charge when owners contact Keystone customer service at 1-866-425-4369.
Keystone will notify owners, and dealers will properly tighten the U-bolts, free of charge. The recall began February 8, 2021. Owners may contact Keystone customer service at 1-866-425-4369.
The hazard
The U-bolts on the axles may have been improperly torqued, causing the bolts to loosen and the axle to slide. If the axle moves, poor vehicle handling may result, increasing the risk of a crash.
Context
GovInfoNow's records show Keystone RV Company has 147 other recalls on record since June 18, 2009. Recent similar recalls include Alliance 2025-2027 Paradigm RVs suspension bolt detachment risk (May 26, 2026) and Brinkley RV 2025 Model Z suspension recall for broken bolts risking crash (May 22, 2026). Freightliner Business Class M2 2025 also faced a suspension recall for risk of loss of vehicle control on Nov. 5, 2025.
How to tell if you have this one
Check if your 2021 Crossroads Redwood trailer has model numbers 3401RL, 3901MB, 3901WB, 3911RL, 3951MB, 3951WB, 3981FK, 3991RD, or 4001LK. These trailers were built on Dexter D80 axles.
Brand
Keystone
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Contact Keystone Customer Service
Call 1-866-425-4369 to confirm your trailer is affected and schedule a free U-bolt tightening at a dealer.
Have Dealers Tighten U-bolts
Dealers will properly tighten the U-bolts at no cost to you once you contact Keystone customer service.
Official remedy
What NHTSA says to do
Keystone will notify owners, and dealers will properly tighten the U-bolts, free of charge. The recall began February 8, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-394.
How this recall unfolded
Recall timeline
2 dated steps over 19 days.
1NHTSA received the defect report
2Recall began
Dates from the agency record only; steps without a date are left out.
Take action
Contact Keystone
We’ve drafted a message you can send Keystone to request your refund or repair — edit it as you like.
Subject: Recall 21V015000 — Keystone 2021 Crossroads Redwood Trailers: Suspension Recall Risk
Hello,
I own a Keystone 2021 Crossroads Redwood Trailers: Suspension Recall Risk that is covered by recall 21V015000 from Keystone.
The official recall notice states: Keystone will notify owners, and dealers will properly tighten the U-bolts, free of charge. The recall began February 8, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-394.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.