Use cautionVehicle recall · NHTSA · Published September 21, 2021
2021 Jeep Grand Cherokee: Rearview Camera Not Working Increases Crash Risk
Chrysler is recalling certain 2021 Jeep Grand Cherokee L vehicles due to a radio software error preventing rearview camera images from displaying, which could increase crash risk. Owners must update software for safety.
“2021 Jeep Grand Cherokee: Rearview Camera Not Working Increases Crash Risk.” GovInfoNow, updated August 18, 2026. https://govinfonow.com/recall/80519-2021-jeep-grand-cherokee-rearview-camera-not-working-increases-crash. Based on NHTSA recall #21V729000 (https://www.nhtsa.gov/recalls?nhtsaId=21V729000).
Chrysler (FCA US, LLC) recalled 2021 Jeep Grand Cherokee L vehicles on September 21, 2021, after a radio software error prevented the rearview camera from displaying an image. The National Highway Traffic Safety Administration announced the recall, which increases the risk of a crash. Owners should contact FCA US LLC customer service at 1-800-853-1403.
How to tell if you have it
Jeep Grand Cherokee L, 2021
What to do
FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403.
The hazard
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash. These vehicles fail to comply with Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Context
GovInfoNow's records show Chrysler (FCA US, LLC) has 417 other recalls on file since January 28, 2015. Other recent recalls of similar products include the Buick Encore GX rearview camera issue (August 20, 2026), the Audi Q7 rearview camera recall (December 19, 2025), and the Volkswagen Atlas rearview camera failure risk (July 22, 2026). NHTSA has received 409 owner complaints for the 2021 Jeep Grand Cherokee, with the latest report dated October 15, 2026.
How to tell if you have this one
Check if your 2021 Jeep Grand Cherokee L has a radio software error that prevents the rearview camera from showing images. The recall was announced on December 28, 2021, and affected vehicles were notified by mail.
Brand
Jeep
Category
Vehicle
Based on the official NHTSA remedy
What to do — step by step
Update Software
Contact FCA US LLC customer service at 1-800-853-1403 to update the radio software for free.
Official remedy
What NHTSA says to do
FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y67.
How this recall unfolded
Recall timeline
Owners were mailed letters 3 months after NHTSA received the defect report.
1NHTSA received the defect report
2Owner letters mailed
Dates from the agency record only; steps without a date are left out.
Take action
Contact Jeep
We’ve drafted a message you can send Jeep to request your refund or repair — edit it as you like.
Subject: Recall 21V729000 — Jeep 2021 Jeep Grand Cherokee: Rearview Camera Not Working Increases Crash Risk
Hello,
I own a 2021 Jeep Grand Cherokee: Rearview Camera Not Working Increases Crash Risk that is covered by recall 21V729000 from Jeep.
The official recall notice states: FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y67.
I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?
Thank you.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Plain-language summary written by qwen3:4b on August 18, 2026, from the official record above. Not reviewed by a person — if it conflicts with the NHTSA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official NHTSA recall data; we don’t issue, amend or administer recalls.