Audi Q5 (2021-2024) Recall: High-Voltage Battery Fire Risk

We’ve drafted a message you can send Audi to request your refund or repair — edit it as you like.

Subject: Recall 25V080000 — Audi Q5 (2021-2024) Recall: High-Voltage Battery Fire Risk

Hello,

I own a Audi Q5 (2021-2024) Recall: High-Voltage Battery Fire Risk that is covered by recall 25V080000 from Audi.

The official recall notice states: Dealers will install advanced diagnostic software , free of charge. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. This will be a Phased recall. Phase 1 will include Interim letters 2022-2023 model year vehicles. Phase 2 will include Owner letters 2021-2024 model year vehicles, and Phase 3 will include Interim letters 2022-2023 model year vehicles. Interim owner notification letters informing owners of the safety risk were mailed February 28, 2025, and May 7, 2025. A second notice will be sent once the final remedy is available. Owner notification letters were mailed May 1, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall expands and replaces previous NHTSA recall number 24V898.

I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this?

Thank you.